Front Office Duty Manager
6 hours ago
We are seeking an experienced and passionate Front Office Duty Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for assisting the Front Office Manager in the daily management of the department, leading the work of the Front Office team members, and ensuring the efficient and effective operation of the department.
Key Responsibilities:- Guest Service: Provide exceptional guest service by assisting guests with enquiries, check-in, storage of luggage, and general information about the hotel and local area.
- Team Leadership: Supervise, support, and train Front Office team members to ensure standards and procedures are followed.
- Department Management: Ensure that all company and department policies and procedures are followed, and promptly handle guest complaints and feedback in a professional manner.
- Administrative Tasks: Complete reports, conduct shift handover, ensure all accounting practices and processes are completed, and perform administration duties as required.
- Collaboration: Work closely with the Reservations, Sales, Food & Beverage, and Housekeeping teams to ensure guest expectations are met.
- Availability: Availability to work a rotating roster including early mornings, afternoons, evenings, weekends, and public holidays. Occasional overnight shifts may be required.
- Experience: Previous experience in a hotel Front Office team in a leadership position, with knowledge of the RMS property management system an advantage.
- Skills: Ability to work in a fast-paced environment, prioritize tasks, and possess excellent written and verbal communication skills, as well as proficiency in Microsoft Office and good keyboard skills.
- Additional Requirements: Familiarity with Melbourne and the ability to make recommendations to guests is desirable but not essential. Full Australian Driver's License and Responsible Service of Alcohol certificate required.
At AccorHotel, we are committed to creating an inclusive and supportive environment for our people. We offer a positive work culture, global Accor and partner discounts, career progression, learning & development opportunities, and the environment to learn a wide range of skills as part of a global hospitality brand.
We are an equal opportunities employer and welcome applications from diverse candidates. Apply today to start a conversation and see where your AccorHotel career can take you.
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