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Duty Manager
2 months ago
Job Title: Duty Manager - Front Office Lead
Job Summary:
We are seeking an experienced Duty Manager to join our Front Office team at Pullman & Mercure Melbourne Albert Park. As a key member of our team, you will be responsible for leading a shift of front office professionals, ensuring our guests have an exceptional experience.
Key Responsibilities:
- Lead a shift of front office professionals, including our overnight team, to ensure exceptional guest experiences.
- Develop, implement, and maintain procedures for the front office department, focusing on guest engagement and satisfaction.
- Assist with the management of the team, including training and development, to ensure team success.
- Handle complex guest queries and feedback, providing timely and effective resolutions.
- Work a rotating roster, including overnight, weekends, and public holidays, to meet business needs.
Requirements:
- Previous experience in a similar role with proven success in leading front office teams.
- Excellent time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Strong communication and customer service skills, with a focus on delivering exceptional guest experiences.
- Desire to grow skills and progress managerial experience, with a willingness to learn and adapt.
- Ability to work autonomously when leading the overnight team, with a focus on decision-making and problem-solving.
- Previous experience with a Property Management System (PMS), with Opera experience highly regarded.
- Reliability and flexibility to work a rotating roster, with a focus on meeting business needs.
- Current Responsible Service of Alcohol (RSA) certification and First Aid certification, or willingness to obtain.
About Us:
Accor is a global hospitality company, committed to delivering exceptional guest experiences and providing opportunities for career growth and development.
