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    {"title": "Front Office Duty Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Pullman Melbourne on the Park. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.The successful candidate will...

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Front Office Duty Manager

2 months ago

East Melbourne, Australia Accor Full time
{"Job Title": "Front Office Duty Manager", "Job Description": "Job Summary

We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Pullman Melbourne on the Park. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.

Key Responsibilities
  • Assist with the management of all operational departments as required
  • Management of roster, costings and forecasting
  • Professional development of Guest Service Agents to ensure strong succession planning
  • Involvement in and management of setting KPI's for Front Office & guest satisfaction
  • Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
  • Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
  • Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
  • Responsibility for the health and safety of all patrons, guests and staff members.
  • Overseeing of whole guest experience from Reservation through to departure.
Requirements
  • College degree in hotel management or related field
  • Previous experience in a Front Office management role
  • Strong commercial/business acumen
  • Experience with Front Office Systems. (Opera)
  • Fluent in English both written and verbal
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and career advancement
  • A supportive and dynamic work environment
", "Language": "en-US"}