Duty Manager
3 hours ago
At Accor, we're looking for a seasoned Duty Manager to lead our Front Office team at Pullman & Mercure Melbourne Albert Park. As a key member of our Front Office team, you'll be responsible for ensuring our guests have an exceptional experience. Your duties will include leading a shift of front office professionals, developing and implementing procedures, and fostering a focus on guest engagement. You'll also assist with team management, training, and development, and handle complex guest queries and feedback.
About the Role
- Previous experience in a similar role with proven success
- Excellent time management skills
- Strong communication and customer service skills
- Desire to grow your skills and progress your managerial experience
- Ability to work autonomously when leading the overnight team
- Previous experience with a PMS (Opera experience will be highly regarded)
- Reliability & flexibility to work a rotating roster
- Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain)
About Us
At Accor, we're committed to diversity, equity, and inclusion. We're an equal opportunities employer and welcome applications from all qualified candidates. Current Australian working rights are required for your application to be considered.
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