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Senior Event Coordinator
2 months ago
The Senior Event Planning Manager will play a key role in the supervision of the Event Planning Department, ensuring that all corporate and special events are delivered with exceptional service and attention to detail. This role will be responsible for achieving financial and service objectives, while developing and maintaining strong relationships with clients.
Main Responsibilities- Proactively handle customer enquiries with a high standard of customer service, demonstrating a deep understanding of client needs and preferences.
- Develop future and repeat business by preparing quotations and creating tailored corporate and special event packages that meet client objectives.
- Plan and execute events across key market segments, including catering, charity, corporate events, socials, and weddings, with a focus on exceeding revenue and profitability targets.
- Independently manage promotional and advertising activities, such as developing sales brochures and maintaining a calendar of expos and marketing events to attend and participate in.
- Work closely with the Director of Event Sales and Planning to generate new business opportunities in the corporate and special event market.
- Meet monthly targets, including KPIs and booking-to-conversion ratios for weddings and MICE business.
- Collaborate with clients and the Operations Team to ensure seamless event coordination and delivery, meeting both client and hotel needs.
- Responsible for arranging and running client meetings, menu tastings, and planning appointments as necessary.
- Ensure guest comments are acknowledged and corrective actions are taken to meet guest satisfaction scores.
- Assist with site inspections and hosted dinners during the working week and on weekends as required.
- Meet and greet clients prior to events and oversee event set-ups prior to commencement of functions.
- A minimum of 4 years' industry experience, with a passion for working in different sectors, including MICE, business socials, corporate, and weddings.
- Experience within the hospitality/hotel/events or catering industry is essential, with a strong background in corporate or large-scale event sales in a client-facing role.
- Knowledge of the social market, vendors, and trends within Australia.
- The ability to demonstrate solid sales experience, with a record of achieving targets, managing projects, and promotional activities.
- Experience in using computers and Microsoft Office (Word, Excel, Outlook).
- Knowledge of Opera software and billing.
- Flexible to work rotating rosters, including evenings and weekends, to manage relevant events, with a time-in-lieu program.
- Strong attention to detail and Australian working rights.
