Senior Service Desk Manager

1 month ago


Sydney, New South Wales, Australia Singtel Full time

At Singtel, we're committed to delivering exceptional service to our customers. As the Senior Service Desk Manager, you'll play a pivotal role in ensuring our customers receive the highest level of service assurance.

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to lead a team of approximately 14 people. You'll be responsible for managing escalations, supporting a wide range of carrier-grade products, and driving operational excellence.

Key Responsibilities:

  • Provide an excellent client experience
  • Achieve global standard targets
  • Manage escalations and risks
  • Lead operational projects and continuous improvement initiatives
  • Deliver ongoing improvements in key operational metrics

What We Offer:

  • 3 days in the office, 2 days remote
  • Inclusive paid parental leave
  • Access to online learning and development opportunities
  • Opportunities for career growth and development

Keen to learn more about this exciting opportunity? Search #SingtelLife on LinkedIn to go behind the scenes and discover what it's like to work at Singtel.



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