Senior Service Desk Manager
1 month ago
At Singtel, we're committed to delivering exceptional service to our customers. As the Senior Service Desk Manager, you'll play a pivotal role in ensuring our customers receive the highest level of service assurance.
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to lead a team of approximately 14 people. You'll be responsible for managing escalations, supporting a wide range of carrier-grade products, and driving operational excellence.
Key Responsibilities:
- Provide an excellent client experience
- Achieve global standard targets
- Manage escalations and risks
- Lead operational projects and continuous improvement initiatives
- Deliver ongoing improvements in key operational metrics
What We Offer:
- 3 days in the office, 2 days remote
- Inclusive paid parental leave
- Access to online learning and development opportunities
- Opportunities for career growth and development
Keen to learn more about this exciting opportunity? Search #SingtelLife on LinkedIn to go behind the scenes and discover what it's like to work at Singtel.
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