Current jobs related to Senior ICT Service Desk Support Specialist - Sydney, New South Wales - Fujitsu

  • High-Tech Field Service Technician

    3 days ago

    Sydney, New South Wales, Australia Fujitsu Full time

    Role OverviewFujitsu, a forward-thinking organization with a strong commitment to diversity and inclusion, is seeking an experienced On-site Technician to provide high-quality ICT service desk management and support to our customers.This critical role involves delivering efficient and effective solutions, improving the end-user experience, and ensuring...

  • Help Desk Specialist

    14 hours ago

    Sydney, New South Wales, Australia Datacom Full time

    We are seeking a highly skilled Help Desk Specialist to join our team in Sydney. As a Desktop Support Engineer, you will be responsible for providing exceptional technical support to our customers.**Job Overview**Our company, Datacom, is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have a dynamic...

  • Strategic Business Operations Leader

    4 weeks ago

    Sydney, New South Wales, Australia Senior Full time

    Business Operations DirectorWe are seeking a highly skilled and seasoned professional to take on a senior leadership role in our organization.About the RoleThe successful candidate will be responsible for ensuring the smooth-running of day-to-day operations within a client team. This involves working closely with cross-functional teams to support their...

  • Administrative Support Specialist

    14 hours ago

    Sydney, New South Wales, Australia NSW Government Full time

    Company OverviewNHSP is a leading provider of pathology services in NSW, committed to delivering high-quality patient care and research.SalaryA competitive salary ranging from $66,027.58 to $68,085.50 per annum, plus superannuation.Job DescriptionWe are seeking an experienced Administrative Support Specialist to join our team at Westmead Hospital. The...

  • Technical Support Specialist

    3 days ago

    Sydney, New South Wales, Australia blueAPACHE Full time

    The role of a L2 Service Desk and Onsite Engineer at blueAPACHE involves providing exceptional helpdesk and field services support to ensure the smooth operation of IT services for our customers. As part of our busy Service Centre Team in Sydney, you will be responsible for handling L2 Onsite Engineer work with occasional travel between customer sites in...

  • IT Support Specialist AU NBCUniversal

    1 month ago

    Sydney, New South Wales, Australia NBCUniversal Full time

    This is an exciting opportunity to join NBCUniversal's IT Workplace Operations Team as a TechEx specialist. Based in Australia, you will be part of a dynamic team that continues to grow and expand its services.**About the Role**The TechEx team requires individuals with high-level customer focus, technical flexibility, and agility. You will need to work...

  • IT Support Specialist

    2 months ago

    Sydney, New South Wales, Australia Barings Full time

    Job Title: IT Service Desk AnalystJob Summary:Manage daily operations of a fast-paced retail store, providing exceptional customer service and resolving issues efficiently. Collaborate with team members to achieve sales targets and maintain store appearance. Process transactions and maintain accurate inventory levels. Develop and implement strategies to...

  • Senior IT Infrastructure Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Appian Full time

    Senior IT System AdministratorThis is a critical role for an accomplished IT expert seeking to contribute to Appian's rapid growth.We strive to make technology accessible to everyone. As a Business Technology Analyst II, you'll collaborate with our software development team to design and implement infrastructure solutions enhancing productivity and security...

  • Senior Executive Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    Amazon is seeking an exceptionally proactive, customer-obsessed, and team-oriented Senior Executive Support Specialist with a history of high performance to support 2 members of the AU Stores Leadership Team in Sydney, Australia.This role is a 12-month fixed-term contract position. As a key member of our success, you will be central to delivering brilliant...

  • Enterprise ICT Solutions Architect

    3 weeks ago

    Sydney, New South Wales, Australia Frame Group Full time

    At Frame Group, we are currently seeking a senior technical architect to join our team of high-calibre individuals. As a Network Architect, you will play a key role in shaping the future ICT architecture of our government and enterprise clients.About the RoleThis is an exciting opportunity for a seasoned professional with hands-on experience in designing...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NBCUniversal Full time

    About the RoleThis is an exciting opportunity to join NBCUniversal, a leading company in Australia. The TechEx team forms part of the IT Workplace Operations Team, requiring high-level customer focus, technical flexibility, and agility.The role involves providing 1st & 2nd line desk-side support services to NBCUniversal International on all supported...

  • IT Operations Specialist for Continuous Shifts

    14 hours ago

    Sydney, New South Wales, Australia I-MED Radiology Network Full time

    About I-MED Radiology NetworkWe are Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography, and interventional procedures.Across Australia and New Zealand, we operate 240 clinics and perform approximately 7 million patient...

  • Senior Network Infrastructure Specialist

    3 days ago

    Sydney, New South Wales, Australia Infosys Full time

    Job OverviewWe are seeking a highly skilled Senior Network Infrastructure Specialist to join our team in Sydney. In this role, you will be responsible for designing and implementing network infrastructure solutions that meet the needs of our clients.About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in...

  • Enterprise Support Specialist

    3 days ago

    Sydney, New South Wales, Australia Canva Full time

    About the RoleThis is an exciting opportunity to join Canva's User Voice super group as a Senior Enterprise Support specialist, working closely with Sales and Success teams to deliver exceptional customer experiences. As a player-coach leader, you will drive strong engagement within your team and ensure alignment with broader company goals.The role presents...

  • All-Rounder Front Desk Associate

    3 days ago

    Sydney, New South Wales, Australia Accor Full time

    Accor is an inclusive company committed to Diversity & Inclusion. We believe that everyone deserves equal opportunities and we offer reasonable adjustments to support our employees. If you require an adjustment during the recruitment process, please let us know.We are looking for a skilled Front Office Overnight All-Rounder to join our team at Accor. The...

  • Senior Fraud Intelligence Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Full time

    We are seeking a talented Senior Fraud Intelligence Specialist to join our team at Westpac in Australia.The estimated annual salary for this role is around $120,000-$180,000 AUD, depending on experience.About the RoleThis senior position involves designing and implementing rules and machine learning models to detect and mitigate fraudulent activity using...

  • Senior Government Litigation Support Specialist

    1 month ago

    Sydney CBD, New South Wales, Australia Burgess Paluch Legal Recruitment Full time

    Burgess Paluch Legal Recruitment is seeking a motivated and energetic Senior Government Litigation Support Specialist to support a Partner and their team in a fast-paced environment.The role involves providing high-level administrative support, becoming involved in critical aspects of Immigration, Disability, Child Support, and Freedom of Information...

  • Senior Dispute Resolution Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Burgess Paluch Legal Recruitment Full time

    Company OverviewBurgess Paluch Legal Recruitment is a leading recruitment agency specializing in legal staffing solutions. We help law firms and in-house legal teams find top talent to drive their business forward.Job Description:We are currently seeking an experienced Senior Dispute Resolution Support Specialist to join our team. As a key member of our...

  • Client Service Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Guidepoint Full time

    About the RoleAs a Client Service Support Specialist at Guidepoint, you will be responsible for providing exceptional support to our clients and internal stakeholders. This includes coordinating phone consultations with clients, data entry and updating our CRM database, and assisting with project-related tasks.We are looking for a proactive and positive...

  • Senior Insurance Sales Strategist

    6 days ago

    Sydney, New South Wales, Australia Aon Full time

    Aon is seeking an experienced Senior Insurance Sales Strategist to lead our Mid Market segment in Australia.Job DescriptionWe are looking for a dynamic and results-driven sales leader to oversee the daily operations of our sales desk, ensuring that the team meets their targets while achieving their own sales goals. As a Senior Insurance Sales Strategist, you...

Senior ICT Service Desk Support Specialist

1 month ago

Sydney, New South Wales, Australia Fujitsu Full time
About the Role

We are seeking a highly skilled and customer-focused ICT Service Desk Support Specialist to join our team at Fujitsu. As a key member of our service delivery team, you will be responsible for providing technical support to our customers, ensuring prompt resolution of incidents and service requests, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person, resolving incidents and service requests in a timely and professional manner.
  • Manage calls from initiation to resolution, ensuring customers are informed and expectations are set and met.
  • Provide a high level of customer service throughout all communications, responding efficiently to contacts in accordance with applicable SLAs.
  • Continue to record all activities performed as part of the management of issues or queries worked on, up to and including closure.
  • Make all possible attempts to resolve resolvable incidents and service requests within a ten-minute window using personal technical knowledge, knowledge base articles, procedures, and scripted questions.
Requirements
  • Demonstrated experience troubleshooting and maintaining PCs in a Windows environment.
  • Good experience with end-user technology support.
  • Basic knowledge of the ITIL framework.
  • Strong customer-focused approach in dealing with clients.
  • Sound knowledge of SOE principles and concepts.
  • Able to work under self-direction as required in completing duties and delivering services.
  • Experience in problem management as leveraged by a desktop team.
  • Experience in desktop diagnostic tools.
  • Strong written and verbal communication skills.
  • Self-motivation and ability in punctuality, time management, presentation, and administration.
Additional Requirements
  • Candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance.
  • The role may involve access to controlled technology, requiring additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations.