Change Manager

4 weeks ago

Sydney, New South Wales, Australia Tyro Payments Limited Full time

About Tyro Payments Limited

We're a technology-driven bank that fosters a diverse and inclusive environment, prioritizing continuous learning and collaboration. Our teams work closely together to deliver great outcomes for our customers.

The Role

We're seeking a Change Manager to drive impactful change across strategic, operational, and growth projects. As a key member of our Growth Operations team, you'll lead the charge in helping our customers, partners, and frontline teams smoothly transition to new processes, systems, and technologies.

Key Responsibilities

  1. Planning and Risk Mitigation: Collaborate with team leads and stakeholders to gather project requirements, map current and future processes, and update project briefs.
  2. Stakeholder Engagement & Communication: Build strong relationships and communicate the benefits of change. Develop clear communication materials to keep stakeholders informed.
  3. Change Impact Assessment & Readiness: Conduct change impact assessments with project teams, create change management plans, and contribute to go/no-go decisions by evaluating readiness for change.
  4. Change Execution & Support: Drive elements of change programs, lead workshops, and support user acceptance testing. Manage communication plans and maintain up-to-date project documentation.
  5. Continuous Improvement & Evaluation: Measure the success of change initiatives, track key performance indicators, and reinforce change when needed. Proactively enhance change management processes and support a culture of continuous improvement aligned with our values.

What We Offer

  • A hybrid working policy that enables you to live your best life
  • Learning and career development opportunities
  • 16 weeks paid primary carers leave
  • 12 weeks paid secondary carers leave
  • Annual team-based volunteer day
  • We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine, and non-alcoholic beverages, ping pong, and video games
  • Taco Tuesdays
  • Mental health and wellness initiatives
  • Personal finance initiatives

About Us

We're a tech company at heart, but we're more than that. We're a team of 600+ Tyros who are passionate about delivering great outcomes for our customers. We're committed to fostering a diverse and inclusive environment, and we're always looking for talented individuals to join our team.

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