Collections Team Leader
3 weeks ago
At OPS Garrison Lending Operations Pty Ltd, we're seeking a seasoned Collections Team Leader to drive strategic growth and optimize team performance. As a key member of our Collections team, you'll be responsible for developing and implementing plans to maximize debt recovery and minimize losses.
Key responsibilities include:
- Collaborating with the Head of Collections to develop and implement strategic plans aligned with the company's goals.
- Leading a high-performing Collections team to achieve exceptional results.
- Serving as the first point of contact and subject matter expert for team escalations and business matters/projects.
- Identifying technical skills gaps and delivering training interventions to ensure team members have the necessary skills to succeed.
- Conducting regular audits and quality assurance reviews to ensure compliance with regulations, internal policies, and quality benchmarks.
Requirements include:
- Proven experience developing and leading high-performing teams.
- Experience in supporting and leading transformation/change/growth initiatives.
- Proven track record in collections performance.
- Adaptability to high-paced, agile, and high-performing environments.
- Strong communication, problem-solving, and coaching and training skills.
- Asset Finance Collections experience is preferred, though not essential.
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