Customer Service Manager

4 weeks ago

Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

Ferngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products.

The company is seeking an experienced Customer Service Manager to lead the customer service team and deliver exceptional support to customers.

The ideal candidate will possess strong leadership and communication skills, a proven track record in customer service management, and a commitment to fostering a customer-centric culture.

Key Responsibilities:

  • Lead, manage, and oversee the customer service team to ensure high standards of customer satisfaction.
  • Develop and implement strategies to improve customer experience and streamline service processes.
  • Collaborate closely with internal teams (sales, supply chain, and production) to ensure timely delivery and resolution of customer issues.
  • Handle customer complaints and escalations, ensuring prompt and effective resolution.
  • Monitor key performance indicators (KPIs) for the customer service department, ensuring targets are met and exceeded.
  • Identify opportunities for service improvements and provide recommendations to senior management.
  • Train, mentor, and motivate the customer service team to achieve their full potential.
  • Ensure compliance with company policies and relevant regulations within the pharmaceutical industry.

Requirements:

  • At least Advance Diploma level qualification in the related field.
  • Minimum 5 years' experience in a similar role.
  • English and Mandarin bilingual language skills are essential.
  • Strong leadership and team management abilities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

Please note, candidates without the essential criteria described above will not be considered for this position. Please only submit your CV if you fit the description above and we will come back to you upon review of your application.

  • Customer Service Operations Manager

    3 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    About the Role:Ferngrove Pharmaceuticals Australia is looking for an experienced Customer Service Manager to lead our customer service team. The successful candidate will have a proven track record in customer service management and a strong commitment to fostering a customer-centric culture.Key Responsibilities:• Lead the customer service team to deliver...

  • Customer Service and Operations Manager

    2 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Job DescriptionFerngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products.About the Role:We are seeking an experienced Customer Service Manager to join our head office on a permanent full-time basis. As a key member of our team, you will be responsible for leading the...

  • Customer Service Supervisor

    3 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    About the Role:Ferngrove Pharmaceuticals Australia is a renowned contract manufacturing facility, specializing in complementary medicines and health food products. We are seeking an accomplished Customer Service Manager to join our team on a permanent, full-time basis.The ideal candidate will lead our customer service team to deliver outstanding support and...

  • Customer Service Director

    1 month ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Ferngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products.The company is seeking an experienced Customer Service Manager to lead the customer service team and deliver exceptional support to customers.The ideal candidate will possess strong leadership and communication...

  • Customer Service Director

    2 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Ferngrove Pharmaceuticals Australia is a Contract Manufacturing facility, specializing in complementary medicines and health food products, and is looking for a Customer Service Manager to join its head office on a permanent full-time basis.The Role:You will lead the customer service team to deliver exceptional support and enhance customer satisfaction. The...

  • Customer Service Manager

    3 weeks ago

    Rouse Hill, New South Wales, Australia IMB Bank Full time

    {"Job Overview": "At IMB Bank, we are seeking a highly skilled Customer Service Manager to join our dynamic team. As a key member of our branch, you will be responsible for providing exceptional customer service, exploring new opportunities to find the right financial solutions, and assisting in the completion and management of the branch’s daily...

  • Customer Service Manager

    4 weeks ago

    Rouse Hill, New South Wales, Australia IMB Bank Full time

    About the RoleWe are seeking a highly skilled and motivated Banking Operations Manager to join our team at IMB Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, while also contributing to the development and implementation of our banking operations.Key ResponsibilitiesProvide...

  • Business Operations Manager

    1 month ago

    Chester Hill, New South Wales, Australia Healthcarelink Support Full time

    Practice Manager Job DescriptionWe are seeking a highly organized and self-motivated Practice Manager to run the business operations of our healthcare practice. The successful candidate will be responsible for managing day-to-day operations, hiring and training administrative staff, managing finances, and ensuring compliance with industry regulations.Key...

  • Customer Service Manager

    3 weeks ago

    Rouse Hill, New South Wales, Australia IMB Bank Full time

    Dynamic banking professional required for leadership and operations role Transform customer experiences and drive financial growth with IMB Bank As a key member of our Rouse Hill team, you will focus on leadership, operations, compliance, and lending while helping customers achieve their financial goals. Your key responsibilities will include:Delivering...

  • Customer Service Manager Role

    2 weeks ago

    Rouse Hill, New South Wales, Australia IMB Bank Full time

    Role OverviewDevelop your leadership skills as an Assistant Branch Manager (Banking 2IC) at IMB Bank, focusing on leadership, operations, compliance, and lending.Work with a reputable and trusted community-minded bank to create great experiences and help people achieve their financial goals.Enjoy excellent training and career progression, with permanent...

  • Customer Service Manager

    6 days ago

    Broken Hill, New South Wales, Australia Coles Full time

    About the RoleAs an Assistant Site Manager at Coles Express, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. This is an exciting opportunity to join Australia's largest single-branded mobility and convenience retail network.Key ResponsibilitiesAssist your Site Manager in business development, administration,...

  • Customer Service Liaison

    3 weeks ago

    Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

    At Sydney Gymnastics & Aquatic Centre, we are seeking a highly motivated and detail-oriented Customer Service Officer to provide exceptional customer service. The ideal candidate will be a team player with excellent communication and problem-solving skills.The key responsibilities:Provide prompt and professional customer service via phone, email, and...

  • Customer Service Ambassador

    3 weeks ago

    Broken Hill, New South Wales, Australia YMCA NSW Full time

    As a Customer Service Officer at the YMCA NSW, you will be the first point of contact for our members and guests, providing exceptional customer service and support. Your passion for creating great experiences will be at the forefront of your work, ensuring that our community feels valued and supported.About the RoleProvide exceptional customer service to...

  • Customer Service Representative

    4 weeks ago

    Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

    At Rooty Hill RSL, we are seeking a highly motivated and detail-oriented Customer Service Officer to provide exceptional customer service and support to our members and guests.The Day-to-Day:Provide prompt, professional, and courteous customer service to members and guests.Answer customer inquiries via phone, email, and in-person.Resolve customer complaints...

  • Customer Service Representative

    1 month ago

    Rooty Hill, New South Wales, Australia West HQ Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at West HQ.As a key member of our front desk team, you will be responsible for providing exceptional service to our members, ensuring a positive and memorable experience for all who visit our facility.Key...

  • Customer Service Representative

    1 month ago

    Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

    As a valued member of our team at Rooty Hill RSL, you will play a vital role in delivering exceptional customer experiences that exceed our members' expectations.The Day-to-Day:As the first point of contact, you will provide a warm and welcoming experience for our members, ensuring a positive and memorable interaction. Your responsibilities will include...

  • Customer Service Ambassador

    2 weeks ago

    Broken Hill, New South Wales, Australia YMCA NSW Full time

    About the RoleWe are seeking a Customer Service Officer to join our team at The Y Broken Hill Integrated Wellness Centre.As a Customer Service Officer, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a warm and welcoming experience.You will be responsible for meeting and greeting...

  • Customer Service Ambassador

    2 weeks ago

    Broken Hill, New South Wales, Australia YMCA NSW Full time

    We are seeking a motivated Customer Service Officer to join our team at The Y Broken Hill Integrated Wellness Centre.About the RoleThis 20 hour per week permanent role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks. You will ensure all...

  • Customer Service Representative

    4 weeks ago

    Broken Hill, New South Wales, Australia Coles Full time

    About the RoleWe're looking for a Customer Service Representative to join our Checkouts and Assisted Checkouts team at Coles Supermarkets. As a key member of our team, you'll be responsible for providing excellent customer service, scanning items, processing payments, and engaging with our customers.About You and Your SkillsA commitment to delivering...

  • Customer Service Representative

    1 month ago

    Broken Hill, New South Wales, Australia Westpac Full time

    pbAbout the Role/b/ppWe are seeking a highly motivated and customer-focused individual to join our team as a Personal Banking Advisor. As a key member of our team, you will play a vital role in providing exceptional customer service and building strong relationships with our customers./ppbKey Responsibilities/b/pulliProvide expert financial advice and...