Customer Service Manager

1 week ago


Rouse Hill, New South Wales, Australia IMB Bank Full time
{"Job Overview": "At IMB Bank, we are seeking a highly skilled Customer Service Manager to join our dynamic team. As a key member of our branch, you will be responsible for providing exceptional customer service, exploring new opportunities to find the right financial solutions, and assisting in the completion and management of the branch’s daily operational and compliance requirements.", "Key Responsibilities": "
  • Helping customers and having conversations with them face to face, over the phone, and via our online channels regarding their banking and insurance needs.
  • Exploring new opportunities to find the right financial solutions that may improve their position.
  • Assisting in the completion and management of the branch’s daily operational and compliance requirements.
  • Assisting with management, coaching, and staff development activities.
  • Contributing to product and service initiatives/activities for the team and region.
  • Processing personal loan applications.
", "Requirements": "
  • Experience/skills working in either a banking or retail/customer service environment with a proven track record of positive performance and aptitude for learning, technology, and business operations.
  • A genuine passion for providing great service, creating positive customer experiences, and people interactions with patience and professionalism.
  • Commitment to helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.
  • Supervisory/team leader experience and want to pursue further development.
  • Thrive in a team environment and show initiative, care, and attention to detail in your work.
  • Exposure to consumer lending (but not essential as training will be provided).
"}

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