Customer Service Director

4 weeks ago

Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

Ferngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products.

The company is seeking an experienced Customer Service Manager to lead the customer service team and deliver exceptional support to customers.

The ideal candidate will possess strong leadership and communication skills, a proven track record in customer service management, and a commitment to fostering a customer-centric culture.

Key Responsibilities:

  • Lead, manage, and oversee the customer service team to ensure high standards of customer satisfaction.
  • Develop and implement strategies to improve customer experience and streamline service processes.
  • Collaborate closely with internal teams (sales, supply chain, and production) to ensure timely delivery and resolution of customer issues.
  • Handle customer complaints and escalations, ensuring prompt and effective resolution.
  • Monitor key performance indicators (KPIs) for the customer service department, ensuring targets are met and exceeded.
  • Identify opportunities for service improvements and provide recommendations to senior management.
  • Train, mentor, and motivate the customer service team to achieve their full potential.
  • Ensure compliance with company policies and relevant regulations within the pharmaceutical industry.

Requirements:

  • At least Advance Diploma level qualification in the related field.
  • Minimum 5 years' experience in a similar role.
  • English and Mandarin bilingual language skills are essential.
  • Strong leadership and team management abilities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

  • Customer Service Director

    1 month ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Customer Service ManagerFerngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products. We are seeking an experienced Customer Service Manager to join our head office on a permanent full-time basis.The Role:As a Customer Service Manager, you will lead the customer service...

  • Customer Service Director

    2 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Ferngrove Pharmaceuticals Australia is a Contract Manufacturing facility, specializing in complementary medicines and health food products, and is looking for a Customer Service Manager to join its head office on a permanent full-time basis.The Role:You will lead the customer service team to deliver exceptional support and enhance customer satisfaction. The...

  • Customer Service Supervisor

    2 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    About the Role:Ferngrove Pharmaceuticals Australia is a renowned contract manufacturing facility, specializing in complementary medicines and health food products. We are seeking an accomplished Customer Service Manager to join our team on a permanent, full-time basis.The ideal candidate will lead our customer service team to deliver outstanding support and...

  • Customer Service Operations Manager

    3 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    About the Role:Ferngrove Pharmaceuticals Australia is looking for an experienced Customer Service Manager to lead our customer service team. The successful candidate will have a proven track record in customer service management and a strong commitment to fostering a customer-centric culture.Key Responsibilities:• Lead the customer service team to deliver...

  • Customer Service and Operations Manager

    1 week ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Job DescriptionFerngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products.About the Role:We are seeking an experienced Customer Service Manager to join our head office on a permanent full-time basis. As a key member of our team, you will be responsible for leading the...

  • Customer Service Manager

    4 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Ferngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products.The company is seeking an experienced Customer Service Manager to lead the customer service team and deliver exceptional support to customers.The ideal candidate will possess strong leadership and communication...

  • Director of Service

    1 month ago

    Dulwich Hill, New South Wales, Australia TeamKids Full time

    Director of Service OpportunityTeamKids is seeking a dedicated and passionate Director of Service to join our team in Dulwich Hill. As a key member of our leadership team, you will be responsible for delivering exceptional before, after, and holiday care programs to children.About the RoleLead a team of passionate educators and foster a positive and...

  • Director of Service

    4 weeks ago

    Dulwich Hill, New South Wales, Australia TeamKids Full time

    About the Role:We are seeking a dynamic Director of Service to lead our Before and After Care service.As the Director of Service, you will play a key role in overseeing, training, and supporting a dedicated team of 2ICs and Educators.Your leadership will help foster a remarkable and engaging program that caters to children from foundation through Year 6.Key...

  • Director of Service

    4 weeks ago

    Dulwich Hill, New South Wales, Australia TeamKids Full time

    About the Role:We are seeking a dynamic Director of Service to lead our Before and After Care service. As the Director of Service, you will play a key role in overseeing, training, and supporting a dedicated team of 2ICs and Educators.Key Responsibilities:Cultivate and maintain exceptional relationships with children, families, school leadership, and the...

  • Director of Service

    1 week ago

    Dulwich Hill, New South Wales, Australia TeamKids Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Service to join our team at TeamKids in Dulwich Hill, Sydney.

  • Director of Service

    4 weeks ago

    Dulwich Hill, New South Wales, Australia TeamKids Full time

    About the Role:We are seeking a dynamic Director of Service to lead our Before and After Care service.In this pivotal role, you will be responsible for the daily operations and ensuring a high-quality experience for all children and families involved.We live by our core values of "Fun, Innovative, Involved, Remarkable & Genuine". If you're the person we're...

  • Customer Service Ambassador

    2 weeks ago

    Broken Hill, New South Wales, Australia YMCA NSW Full time

    About the RoleWe are seeking a Customer Service Officer to join our team at The Y Broken Hill Integrated Wellness Centre.As a Customer Service Officer, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a warm and welcoming experience.You will be responsible for meeting and greeting...

  • Customer Service Liaison

    3 weeks ago

    Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

    At Sydney Gymnastics & Aquatic Centre, we are seeking a highly motivated and detail-oriented Customer Service Officer to provide exceptional customer service. The ideal candidate will be a team player with excellent communication and problem-solving skills.The key responsibilities:Provide prompt and professional customer service via phone, email, and...

  • Customer Service Ambassador

    4 weeks ago

    Castle Hill, New South Wales, Australia Castle Hill RSL Group Full time

    Castle Hill Fitness & Aquatic Centre is seeking a motivated and enthusiastic individual to join their team as a Customer Service Ambassador. In this role, you will be responsible for providing exceptional customer service to members and guests, and ensuring a positive experience for all who visit the centre.The ideal candidate will possess excellent...

  • Customer Service Ambassador

    2 weeks ago

    Broken Hill, New South Wales, Australia YMCA NSW Full time

    As a Customer Service Officer at the YMCA NSW, you will be the first point of contact for our members and guests, providing exceptional customer service and support. Your passion for creating great experiences will be at the forefront of your work, ensuring that our community feels valued and supported.About the RoleProvide exceptional customer service to...

  • Customer Service Manager

    3 weeks ago

    Rouse Hill, New South Wales, Australia IMB Bank Full time

    {"Job Overview": "At IMB Bank, we are seeking a highly skilled Customer Service Manager to join our dynamic team. As a key member of our branch, you will be responsible for providing exceptional customer service, exploring new opportunities to find the right financial solutions, and assisting in the completion and management of the branch’s daily...

  • Customer Service Representative

    4 weeks ago

    Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

    At Rooty Hill RSL, we are seeking a highly motivated and detail-oriented Customer Service Officer to provide exceptional customer service and support to our members and guests.The Day-to-Day:Provide prompt, professional, and courteous customer service to members and guests.Answer customer inquiries via phone, email, and in-person.Resolve customer complaints...

  • Customer Service Manager

    2 weeks ago

    Rouse Hill, New South Wales, Australia IMB Bank Full time

    Dynamic banking professional required for leadership and operations role Transform customer experiences and drive financial growth with IMB Bank As a key member of our Rouse Hill team, you will focus on leadership, operations, compliance, and lending while helping customers achieve their financial goals. Your key responsibilities will include:Delivering...

  • Customer Service Representative

    4 weeks ago

    Broken Hill, New South Wales, Australia Coles Full time

    About the RoleWe're looking for a Customer Service Representative to join our Checkouts and Assisted Checkouts team at Coles Supermarkets. As a key member of our team, you'll be responsible for providing excellent customer service, scanning items, processing payments, and engaging with our customers.About You and Your SkillsA commitment to delivering...

  • Customer Service Representative

    4 weeks ago

    Broken Hill, New South Wales, Australia Westpac Full time

    pbAbout the Role/b/ppWe are seeking a highly motivated and customer-focused individual to join our team as a Personal Banking Advisor. As a key member of our team, you will play a vital role in providing exceptional customer service and building strong relationships with our customers./ppbKey Responsibilities/b/pulliProvide expert financial advice and...