Customer Service Manager

2 weeks ago


Rouse Hill, New South Wales, Australia IMB Bank Full time

About the Role

We are seeking a highly skilled and motivated Banking Operations Manager to join our team at IMB Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, while also contributing to the development and implementation of our banking operations.

Key Responsibilities

  • Provide high-quality customer service and support to customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Assist in the completion and management of the branch's daily operational and compliance requirements, ensuring that all tasks are completed to a high standard and in accordance with IMB Bank's policies and procedures.
  • Contribute to the development and implementation of new banking products and services, working closely with our product development team to identify customer needs and develop solutions that meet those needs.
  • Assist with management, coaching and staff development activities, providing guidance and support to our team members to help them achieve their full potential.
  • Contribute to product and service initiatives/activities for the team and region, working closely with our product development team to identify customer needs and develop solutions that meet those needs.

About IMB Bank

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off. We've been doing so for over 143 years, and we're committed to continuing to provide exceptional service to our customers.

What We Offer

  • Great training and onboarding, ensuring that you have the skills and knowledge you need to succeed in your role.
  • Genuine career pathways and opportunities to accelerate your skills and experience with permanent opportunities available once probation is passed.
  • A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees, including a designated wellbeing day.
  • Friendly and professional team environment, where you can work collaboratively with our team members to achieve our goals.

Apply Now



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