Customer Service Supervisor

1 week ago

Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time
About the Role:

Ferngrove Pharmaceuticals Australia is a renowned contract manufacturing facility, specializing in complementary medicines and health food products. We are seeking an accomplished Customer Service Manager to join our team on a permanent, full-time basis.

The ideal candidate will lead our customer service team to deliver outstanding support and drive customer satisfaction. They will possess strong leadership and communication skills, a proven track record in customer service management, and a commitment to fostering a customer-centric culture.

Key Responsibilities:

  • Lead, manage, and oversee the customer service team to ensure high standards of customer satisfaction.
  • Develop and implement strategies to enhance the customer experience and streamline service processes.
  • Collaborate closely with sales, supply chain, and production teams to ensure timely delivery and resolution of customer issues.
  • Handle customer complaints and escalations, ensuring prompt and effective resolution.
  • Monitor key performance indicators (KPIs) for the customer service department, ensuring targets are met and exceeded.
  • Identify opportunities for service improvements and provide recommendations to senior management.
  • Train, mentor, and motivate the customer service team to achieve their full potential.

Minimum Qualifications:

  • At least Advance Diploma level qualification in the related field.
  • Minimum 5 years' experience in a similar role.
  • English and Mandarin bilingual language skills are essential.

  • Customer Service Director

    3 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Ferngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products.The company is seeking an experienced Customer Service Manager to lead the customer service team and deliver exceptional support to customers.The ideal candidate will possess strong leadership and communication...

  • Customer Service Director

    4 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Customer Service ManagerFerngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products. We are seeking an experienced Customer Service Manager to join our head office on a permanent full-time basis.The Role:As a Customer Service Manager, you will lead the customer service...

  • Customer Service Director

    4 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Ferngrove Pharmaceuticals Australia: A Leading Contract Manufacturing FacilityWe are seeking an experienced Customer Service Manager to join our head office on a permanent full-time basis. As a key member of our team, you will be responsible for leading the customer service team to deliver exceptional support and enhance customer satisfaction.Key...

  • Customer Service Director

    5 days ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Ferngrove Pharmaceuticals Australia is a Contract Manufacturing facility, specializing in complementary medicines and health food products, and is looking for a Customer Service Manager to join its head office on a permanent full-time basis.The Role:You will lead the customer service team to deliver exceptional support and enhance customer satisfaction. The...

  • Customer Service Operations Manager

    2 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    About the Role:Ferngrove Pharmaceuticals Australia is looking for an experienced Customer Service Manager to lead our customer service team. The successful candidate will have a proven track record in customer service management and a strong commitment to fostering a customer-centric culture.Key Responsibilities:• Lead the customer service team to deliver...

  • Customer Service and Operations Manager

    3 hours ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Job DescriptionFerngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products.About the Role:We are seeking an experienced Customer Service Manager to join our head office on a permanent full-time basis. As a key member of our team, you will be responsible for leading the...

  • Customer Service Manager

    2 weeks ago

    Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Ferngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products.The company is seeking an experienced Customer Service Manager to lead the customer service team and deliver exceptional support to customers.The ideal candidate will possess strong leadership and communication...

  • Retail Supervisor

    4 weeks ago

    Castle Hill, New South Wales, Australia Bunnings Full time

    About the RoleBunnings is seeking a highly skilled and motivated Retail Supervisor to join our team. As a key member of our store leadership team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and ensuring the smooth operation of our store.Key ResponsibilitiesLead and motivate a team of sales...

  • Retail Supervisor

    1 month ago

    Castle Hill, New South Wales, Australia Bunnings Full time

    About the RoleBunnings is seeking a highly skilled and motivated Retail Supervisor to join our team. As a key member of our store leadership team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and ensuring the smooth operation of our store.Key ResponsibilitiesLead and motivate a team of sales...

  • Retail Supervisor

    4 weeks ago

    Castle Hill, New South Wales, Australia Bunnings Full time

    About the RoleBunnings is seeking a highly skilled and motivated Retail Supervisor to join our team. As a key member of our store leadership team, you will be responsible for providing support to the senior leadership team and acting as a continual support to a designated department in Bunnings.Key ResponsibilitiesProvide exceptional customer service and...

  • Pool Operations Supervisor

    1 month ago

    Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

    About the RoleWe are seeking an experienced Pool Operations Supervisor to join our team at the Sydney Gymnastic & Aquatic Centre. As a key member of our operations team, you will play a crucial role in ensuring the smooth operation and maintenance of our aquatic facilities.Key ResponsibilitiesAssist in the administration and practical management of our pool...

  • Pool Operations Supervisor

    1 month ago

    Rooty Hill, New South Wales, Australia West HQ Full time

    About the RoleWe are seeking an experienced Pool Operations Supervisor to join our team at West HQ. As a key member of our operations team, you will play a crucial role in ensuring the smooth operation and maintenance of our aquatic facilities.Key ResponsibilitiesReporting to the Pool Operations Coordinator, you will be responsible for the day-to-day...

  • Pool Operations Supervisor

    3 weeks ago

    Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

    Are you an experienced Aquatic Technical Operator looking for a new challenge? We're seeking a skilled Pool Operations Supervisor to join our team at the Sydney Gymnastic & Aquatic Centre. As a key member of our operations team, you'll play a crucial role in ensuring the smooth operation and maintenance of our aquatic facilities.Key...

  • Customer Service Liaison for Repair Operations

    5 days ago

    Rouse Hill, New South Wales, Australia Alstom Full time

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...

  • Customer Service Ambassador

    5 days ago

    Broken Hill, New South Wales, Australia YMCA NSW Full time

    About the RoleWe are seeking a Customer Service Officer to join our team at The Y Broken Hill Integrated Wellness Centre.As a Customer Service Officer, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a warm and welcoming experience.You will be responsible for meeting and greeting...

  • Customer Service Representative

    4 weeks ago

    Castle Hill, New South Wales, Australia Castle Hill RSL Group Full time

    Customer Service RepresentativeCastle Hill RSL Group is seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our members and guests, providing exceptional service and support.Key Responsibilities:Provide excellent customer service and support to members...

  • Customer Service Representative

    4 weeks ago

    Castle Hill, New South Wales, Australia Castle Hill RSL Group Full time

    Customer Service RepresentativeCastle Hill RSL Group is seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. This role involves providing exceptional customer service to our members and guests, and ensuring a positive experience at our leisure centre.Key Responsibilities:Provide information on our facilities...

  • Customer Service Liaison

    2 weeks ago

    Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

    At Sydney Gymnastics & Aquatic Centre, we are seeking a highly motivated and detail-oriented Customer Service Officer to provide exceptional customer service. The ideal candidate will be a team player with excellent communication and problem-solving skills.The key responsibilities:Provide prompt and professional customer service via phone, email, and...

  • Customer Service Ambassador

    1 week ago

    Broken Hill, New South Wales, Australia YMCA NSW Full time

    As a Customer Service Officer at the YMCA NSW, you will be the first point of contact for our members and guests, providing exceptional customer service and support. Your passion for creating great experiences will be at the forefront of your work, ensuring that our community feels valued and supported.About the RoleProvide exceptional customer service to...

  • Customer Service Ambassador

    3 weeks ago

    Castle Hill, New South Wales, Australia Castle Hill RSL Group Full time

    Castle Hill Fitness & Aquatic Centre is seeking a motivated and enthusiastic individual to join their team as a Customer Service Ambassador. In this role, you will be responsible for providing exceptional customer service to members and guests, and ensuring a positive experience for all who visit the centre.The ideal candidate will possess excellent...