Customer Service Representative

4 weeks ago

Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

At Rooty Hill RSL, we are seeking a highly motivated and detail-oriented Customer Service Officer to provide exceptional customer service and support to our members and guests.

The Day-to-Day:

  • Provide prompt, professional, and courteous customer service to members and guests.
  • Answer customer inquiries via phone, email, and in-person.
  • Resolve customer complaints and issues efficiently and effectively.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve overall customer satisfaction.
  • Identify opportunities to upsell products and services.
  • Attend to café orders.

Our Perfect Fit:

We are looking for someone with a high level of customer service and data entry experience, excellent presentation and clear communication skills. You must be able to keep up to date with current class times across the Gymnastics and Aquatic programs and have an ability to provide information on our products and services.

What You Will Need to Be Considered:

  • Exceptional customer service ability, both face to face and over the phone.
  • General knowledge of sport and recreational industry is advantageous.
  • Previous experience working in a fast-paced environment.
  • Ability to multi-task with precision.
  • Reception/Administration experience essential.
  • Barista/Café experience desirable.
  • Intermediate skills Microsoft Office Suite.
  • Ability to quickly learn about the precinct and the classes we have on offer.
  • Flexibility in working across a 7-day roster which involves mornings, afternoons, nights and weekends.
  • Full Australian work rights.

The Perks:

  • Complimentary daily meals.
  • Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55.
  • Discounts on accommodation, dining and sport & recreation programs.
  • TREAT yourself with our rewards and recognition program.
  • Sweet birthday treats and amazing staff offers.
  • Free secure undercover parking.
  • 24/7 support with Access EAP.
  • Corporate rates with Medibank Private.

Internal Selection Criteria Applies:

  • Current on the job performance.
  • Performance Management History (12 months).
  • Punctuality & Attendance.
  • Relevant Skills and experience.

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