Customer Service Manager
6 days ago
- Dynamic banking professional required for leadership and operations role
- Transform customer experiences and drive financial growth with IMB Bank
As a key member of our Rouse Hill team, you will focus on leadership, operations, compliance, and lending while helping customers achieve their financial goals. Your key responsibilities will include:
- Delivering exceptional customer service and building strong relationships
- Exploring new opportunities to improve customer financial positions
- Managing daily operations and compliance requirements
- Supporting staff development and coaching
- Contributing to product and service initiatives
- Processing loan applications
Requirements:
- Proven experience in banking or retail customer service with positive performance and aptitude for learning, technology, and business operations
- Genuine passion for providing great service and creating positive customer experiences
- Commitment to helping customers achieve their financial goals and dreams
- Supervisory/team leader experience and a desire for further development
- Team player with initiative, care, and attention to detail
- Exposure to consumer lending (training provided)
About IMB Bank:
IMB Bank is a leading member-owned bank offering a range of products and services in retail and business banking. We provide simple, competitive, and authentic banking that helps our members and communities thrive.
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