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IT Service Desk Analyst
2 months ago
Join our team of experts at Expertech as we seek an IT Service Desk Analyst L1 L2 | Helpdesk Analyst to deliver exceptional support services to our clients. As a key member of our support function, you will be responsible for providing timely and effective resolution of technical issues, ensuring minimal disruption to our clients' operations.
Key Responsibilities:- Provide first and second-line support for desktop, network, and business-critical applications
- Collaborate with the team to develop and implement effective support strategies
- Conduct regular reporting to the Team Leader and provide local supervision and mentoring to junior staff
- Act as a consultant with third-party organizations and maintain a functional relationship with business line technologists
- Minimum 3 years of experience in relevant operating systems
- Relevant knowledge and experience in Windows 2012 Server, Windows Active Directory, Microsoft Exchange, Windows 10, and remote access technologies
- Experience in supporting laptops and remote users, including Macs and iOS devices
- Microsoft O365 experience
- General networking protocol IP, VoIP, and video conferencing knowledge
- Good documentation and mentoring skills
This is a permanent role based in Macquarie Park, Sydney, with a 3-day work-from-home arrangement. If you are a motivated and experienced IT professional looking for a new challenge, please submit your CV through the link provided. Australian permanent residency or citizenship is required for this role.
