Customer Success Manager

2 months ago


Sydney, New South Wales, Australia Box Full time

This is a Customer Success Manager role with Box, one of the leading companies in Australia and the Asia Pacific. The company is continuing to grow rapidly.

**Key Responsibilities:** We are looking for a Customer Success Manager who understands the value of nurturing customer relationships. You will work with our largest new and existing customers across Australia, New Zealand, and the Asia Pacific. Your responsibilities will include ensuring your customers are realising real business value through the use of Box. Our growing team needs ambitious, highly productive individuals to provide strategic adoption and optimisation best practices, and help drive value for our ever-growing customer base.

**Responsibilities:

  • Manage post-sales activity for our customers through rapid rapport-building, product knowledge, project management, planning and execution.
  • Engage regularly with both ITDMs and BDMs across a wide range of industry verticals
  • Maintain a deep understanding of the product, and make recommendations on how customers can use it to accelerate their own business objectives.
  • Demonstrate tactics with customers to drive positive deployment and adoption outcomes, and use these to articulate value realised for their businesses.
  • Keep to a strong rhythm of business for Joint Success Planning, and logging customer objectives, activities, and outcomes.
  • Proactively identify and log churn risk, and work actively with the broader account team to mitigate.
  • Analyse customer data to build and execute engagement strategies within your customer portfolio.
  • Function as the voice of the customer, identifying trends and providing internal feedback on how Box can better serve.

**Requirements:** To be successful in this role, you will need 3+ years experience supporting customers in success/account management or similar. A Bachelor's degree equivalent is required, and experience in SaaS is a plus. Strong communication skills and technical aptitude are also essential. Familiarity with Salesforce, Slack, Zendesk, and other Software-as-a-Service tools is a plus. Proactive team players who have fresh ideas when it comes to user adoption, churn mitigation, and recurring revenue growth are encouraged to apply.

**Estimated Salary:** AU$120,000 per annum.



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