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Business Development Manager

1 month ago

Mount Waverley, Victoria, Australia Milwaukee Tool Full time

Role Overview

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:

  • Competitive remuneration package
  • Modern office/workshop with onsite parking
  • All the tools of trade provided
  • Exposure to world class technologies
  • Generous discounts on company products for multiple brands

Key Responsibilities

The Commercial Relationship Manager will be responsible for driving portfolio growth across a number of our key small to medium sized customers. This role ensures the consistent sharing of customer feedback on the customer and product experience and maintaining competitor activity to maintain our competitive advantage edge and meet the quarterly and annual sales targets for commercial brands.

What You Will Bring

Prior Call Centre experience in the trade sales industry, with a focus on small to medium sized businesses

Superior Stakeholder management skills and the ability to deal with multiple and different customers and team members

Exceptional alignment to the customer needs through strong customer service skills and the ability to resolve issues calmly and efficiently

Strong attention to detail in data entry and keeping customer accounts up to date

Prior experience with a CRM; SalesForce most advantageous

Proven ability to value add in existing accounts, helping to drive conversion for new and existing accounts

Passionate about all things trade