Technical Claims Expert
5 days ago
Customer Support Specialist | Multiple Locations
We're seeking an experienced Technical Claims Expert to join our Customer Support team at Allianz Australia Services Pty Ltd. This role offers a unique opportunity to leverage your skills in claims assessment and management, driving business outcomes through early resolution and exceptional customer service.
About the Role:
This is a challenging and rewarding position that requires strong technical knowledge, analytical skills, and effective communication. As a Technical Claims Expert, you will be responsible for proactively managing a portfolio of property technical complaints, ensuring timely resolution while maintaining high-quality customer interactions.
Key Responsibilities:
- Early Resolution: Proactively manage complex technical claims, identifying trends and key insights to drive improvements in customer and business outcomes.
- Training and Coaching: Identify training gaps at individual and portfolio levels, delivering feedback to stakeholders and participating in training and coaching sessions for new and existing Claims Service Consultants.
Requirements:
- A minimum of 3 years' experience in a claims assessment/management role within a complex, matrixed general insurance organization.
- An obsessive focus on customer satisfaction, with excellent communication and interpersonal skills.
- Demonstrated ability to lead, coach, and develop a team at a technical level, with experience in change management and prioritization.
- ANZIIF Certificate 4 or equivalent desirable but not essential.
About Us:
Allianz Australia Services Pty Ltd is a leading insurance and asset management company committed to fostering an inclusive work environment where everyone feels valued and empowered. We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, as well as a comprehensive benefits package including access to over 10,000 on-demand learning resources, employer-matched superannuation, and innovative health and wellness initiatives.
EEO and Diversity Statement:
We are an equal opportunities employer who values diversity and inclusion. If you require any support or adjustments during the recruitment process, please don't hesitate to reach out.
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