Claims Specialist
3 weeks ago
The Technical Advisor position is a key part of our team in Adelaide, where you will have the opportunity to make a positive impact on someone's life every day. As a Technical Advisor, you will provide practical guidance to team members across the business to enable the achievement of claim outcomes, while also focusing on developing personal technical competence and that of other individuals and teams.
Key Responsibilities
• Provide coaching and mentoring to team members to support the delivery of high-level customer experience.
• Work within the legislative and regulatory environment to optimize outcomes for all stakeholders.
• Apply sound risk management principles to ensure compliance and robust decision-making.
• Participate in employer claims reviews and provide technical support as needed.
• Collaborate with the Project Office to develop and update business processes.
About You
We are looking for a candidate with a minimum of 2 years' experience working in the workers' compensation industry. You should have strong technical experience in workers' compensation claims, as well as experience coaching and mentoring team members. A demonstrated understanding and application of the Return to Work Act 2014 and associated regulations is also essential. Additionally, you should have expertise in at least one area of claims management or a technical specialist background.
What We Offer
EML provides a vibrant and collaborative team culture, great work-life balance, and flexibility to work from home. We also offer a corporate wellbeing program, access to discounts at over 350 retailers, and comprehensive learning and development support. Our company values diversity and inclusion, and we are committed to maintaining a workplace where everyone feels valued and respected.
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