Expert Claims Specialist
6 days ago
About EML
EML (Employers Mutual Limited) is a renowned workers compensation insurance provider dedicated to delivering exceptional service and support to its clients.
We are currently seeking an Expert Claims Specialist to join our team in Adelaide, offering a unique opportunity to make a positive impact on the lives of injured workers.
About the Role
This is a full-time permanent position based in our Adelaide office with flexibility to work from home. As an Expert Claims Specialist, you will play a crucial role in providing technical guidance and coaching to team members, ensuring high-level customer experience and optimal outcomes for all stakeholders.
Your Responsibilities
- Provide practical guidance and coaching to team members to enhance their skills and knowledge.
- Have regard to the necessary technical considerations of claims decisions, compensation payments, and liability determination.
- Work within the legislative and regulatory environment to optimize outcomes for all stakeholders.
- Apply sound risk management principles to ensure compliance and robust decision-making.
- Understand the impact of initial eligibility under legislation in regard to benefits for injured workers and stakeholders.
- Participate and provide technical support in employer claims reviews.
- Work with our Project Office to provide support and assistance in developing and updating business processes.
Your Qualifications
- A minimum of 2 years' experience working within the workers compensation industry.
- Strong technical experience in workers' compensation claims.
- Experience coaching & mentoring team members in the workers compensation industry.
- Demonstrated understanding and application of the Return to Work Act 2014 and the associated regulations.
- Demonstrated expertise in at least one area of claims management or a technical specialist background.
What We Offer
EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative innovative team culture.
- Great work/life balance and flexibility with opportunity to WFH when fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our RewardsHub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Company-wide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Access LinkedIn Learning - 18,000 courses to advance your professional education.
- Up to 16 weeks paid parental leave plus super.
Salary: $80,000 - $120,000 per annum, depending on experience
Contact Information
Please submit your resume and cover letter to us via our online portal.
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