Expert Claims Specialist

6 days ago


Adelaide, South Australia EML (Employers Mutual Limited) Full time

About EML

EML (Employers Mutual Limited) is a renowned workers compensation insurance provider dedicated to delivering exceptional service and support to its clients.

We are currently seeking an Expert Claims Specialist to join our team in Adelaide, offering a unique opportunity to make a positive impact on the lives of injured workers.

About the Role

This is a full-time permanent position based in our Adelaide office with flexibility to work from home. As an Expert Claims Specialist, you will play a crucial role in providing technical guidance and coaching to team members, ensuring high-level customer experience and optimal outcomes for all stakeholders.

Your Responsibilities

  • Provide practical guidance and coaching to team members to enhance their skills and knowledge.
  • Have regard to the necessary technical considerations of claims decisions, compensation payments, and liability determination.
  • Work within the legislative and regulatory environment to optimize outcomes for all stakeholders.
  • Apply sound risk management principles to ensure compliance and robust decision-making.
  • Understand the impact of initial eligibility under legislation in regard to benefits for injured workers and stakeholders.
  • Participate and provide technical support in employer claims reviews.
  • Work with our Project Office to provide support and assistance in developing and updating business processes.

Your Qualifications

  • A minimum of 2 years' experience working within the workers compensation industry.
  • Strong technical experience in workers' compensation claims.
  • Experience coaching & mentoring team members in the workers compensation industry.
  • Demonstrated understanding and application of the Return to Work Act 2014 and the associated regulations.
  • Demonstrated expertise in at least one area of claims management or a technical specialist background.

What We Offer

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture.
  • Great work/life balance and flexibility with opportunity to WFH when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our RewardsHub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Access LinkedIn Learning - 18,000 courses to advance your professional education.
  • Up to 16 weeks paid parental leave plus super.

Salary: $80,000 - $120,000 per annum, depending on experience

Contact Information

Please submit your resume and cover letter to us via our online portal.



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