Technical Support Specialist

3 weeks ago

Adelaide, South Australia Suncorp Group Full time

Suncorp Group is seeking a Technical Support Specialist to join our Terri Scheer Team in Adelaide.

The Role

We are looking for a vibrant, passionate, and customer-focused individual to join our Claims team on a permanent full-time basis. As a Technical Support Specialist, you will be responsible for providing technical support, quality assurance, claims processing, training, developing, and coaching team members to perform their best.

Key Responsibilities

Key accountabilities for this role include:

  • Supporting the team leader to achieve strategic business goals
  • Onboarding and training of new staff
  • Supporting the claims team with technical support and coaching for success
  • Building strong relationships, working effectively in diverse and flexible teams
  • Performing quality assurance tasks efficiently with exceptional accuracy
  • Reviewing and approving claim payments
  • Managing a portfolio of claims within service standards
  • Passion for identifying and implementing changes to optimize the team and business
  • Performing quality listening and coaching in line with the EMPOWER model

Skills & Experience

To be successful in this role, you will have:

  • Ability to train, coach, and mentor team members
  • Ability to design and facilitate training sessions
  • Ability to manage and work to priorities and strategic goals
  • Ability to use initiative and possess strong problem-solving skills
  • To be resilient and have an ability to effectively manage difficult situations
  • Ability to easily adapt to and positively embrace change
  • Excellent written and communication skills
  • Knowledge & understanding of insurance claims
  • Ability to lead by example, self-motivate, take responsibility, and be accountable
  • A high level of attention to detail
  • Strong customer service skills

What we can offer you

Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:

  • Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers, including Myer, David Jones, Coles, and Woolworths
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave
  • Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences, we've had to become even more customer-obsessed, innovative, and performance-driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous, and doing the right thing underpins everything we do.

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