Senior Claims Specialist

3 weeks ago


Adelaide, South Australia EML (Employers Mutual Limited) Full time

The Opportunity

At EML, we're seeking a skilled Technical Advisor to join our team in Adelaide. As a key member of our team, you'll play a vital role in providing expert guidance to colleagues across the business, enabling the achievement of claim outcomes and developing personal technical competence.

Your Responsibilities

  • Provide coaching and guidance to team members to deliver exceptional customer experiences
  • Ensure claims decisions are made with consideration for technical requirements, customer needs, and legislative frameworks
  • Work collaboratively with colleagues to optimize outcomes for all stakeholders
  • Apply sound risk management principles to ensure compliance and robust decision-making
  • Stay up-to-date with the latest legislative and regulatory developments to inform claims decisions
  • Participate in employer claims reviews and provide technical support as needed
  • Collaborate with our Project Office to develop and update business processes

About You

  • Minimum 2 years' experience in the workers' compensation industry
  • Strong technical expertise in workers' compensation claims
  • Experience coaching and mentoring team members in the workers' compensation industry
  • Demonstrated understanding and application of the Return to Work Act 2014 and associated regulations
  • Demonstrated expertise in at least one area of claims management or a technical specialist background

What We Offer

  • A dynamic, collaborative team culture
  • Great work-life balance and flexibility with opportunities to work from home
  • A comprehensive wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Access to LinkedIn Learning for professional development
  • Up to 16 weeks paid parental leave plus super

We Stand Together as Equals

EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We celebrate diversity and inclusion, and we're dedicated to supporting our employees through professional development and generous employee benefits.



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