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Hotel Operations Manager

1 month ago

Newcastle, New South Wales, Australia Crystalbrook Collection Hotels Full time

**About the Role**

We are seeking a highly skilled and experienced Hotel Duty Manager to join our Front Office Team at Crystalbrook Kingsley. As a key member of our team, you will be responsible for leading the day-to-day operations of the Front Office Department and supporting the Rooms Division Manager in delivering exceptional service to our guests.

**Key Responsibilities**

  • Develop and inspire a high-performing team to deliver exceptional service
  • Support the Rooms Division Manager in leading the Front Office Department
  • Ensure that guests and collaborators have a sophisticated experience at Crystalbrook Kingsley

**Requirements**

  • Demonstrated experience in developing and inspiring a high-performing team
  • Super cool nature under pressure and the ability to keep calm in challenging situations
  • Guru-level knowledge of PMS (Opera)
  • Proficient in Outlook, Word, and Excel
  • Suitable Diploma-level qualification in hospitality

**What We Offer**

  • Competitive salary package of $73,348 per annum
  • Market-leading 50% F&B discount across all of our venues
  • Lifestyle benefits including extra leave
  • Online learning and career development plan
  • Tailored EAP program
  • Service recognition awards

**About Us**

Crystalbrook Collection is an award-winning hotel development and management company with a portfolio of distinctive upscale hotels, restaurants, and bars. We are committed to delivering exceptional service and creating memorable experiences for our guests.