Hotel Operations Manager

4 weeks ago


Newcastle, New South Wales, Australia Crystalbrook Collection Hotels Full time

Crystalbrook Collection Hotels is seeking a highly skilled and motivated individual to join our Front Office Team as a Hotel Duty Manager.

The successful candidate will be responsible for leading the day-to-day operations of the Front Office Department, ensuring exceptional service delivery and a luxurious experience for our guests.

Key responsibilities include:

  • Developing and inspiring a high-performing team to deliver outstanding service
  • Managing the front office operations, including check-in, check-out, and guest services
  • Coordinating with other departments to ensure seamless guest experiences
  • Monitoring and maintaining high standards of quality and service

Requirements:

  • Proven experience in a similar role, preferably in the hotel industry
  • Strong leadership and communication skills
  • Ability to work under pressure and maintain a calm demeanor
  • Proficient in Opera PMS and other hotel management systems
  • Diploma-level qualification in hospitality or a related field

We offer a competitive salary package, including a 50% F&B discount, lifestyle benefits, and opportunities for career growth and development.

Crystalbrook Collection Hotels is an award-winning hotel development and management company, with a portfolio of luxury hotels across NSW and QLD. We are committed to delivering exceptional guest experiences and creating a positive work environment for our team members.



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