Hotel Front Office Manager

3 weeks ago

Newcastle, New South Wales, Australia Crystalbrook Collection Hotels Full time

Key Responsibilities:

The successful candidate will support the Rooms Division Manager in leading the day-to-day operations of the Front Office Department. This includes motivating and growing the Front Office Team to deliver exceptional service to our guests.

About the Role:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead by example and maintain a positive and professional attitude in a fast-paced environment.
  • Collaborate with the Rooms Division Manager to achieve departmental goals and objectives.
  • Supervise and mentor the Front Office Team to ensure they have the necessary skills and knowledge to excel in their roles.
  • Monitor and control costs to ensure the Front Office Department operates within budget.
  • Stay up-to-date with industry trends and developments to maintain a competitive edge.

Requirements:

  • Proven experience in a similar role, preferably in the hotel industry.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Demonstrated knowledge of hotel operations, including front office procedures and policies.
  • Proficient in the use of Opera PMS and other relevant software systems.
  • Ability to work effectively in a team environment and contribute to a positive and inclusive workplace culture.

What We Offer:

  • A competitive salary package of $73,348 per annum.
  • A market-leading 50% F&B discount across all Crystalbrook Collection Hotels.
  • $99 room rates and a friends and family discount.
  • Lifestyle benefits, including extra leave and online learning and career development opportunities.
  • A tailored EAP program and service recognition awards.

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