Hotel Service Professional

5 days ago

Newcastle, New South Wales, Australia MERCURE Full time

Hotel All-Rounder Part Time

Closer to home, and conveniently located in Newcastle, the Mercure is looking for a Part Time Hotel All-Rounder to join the team. This role offers a unique opportunity to work in a dynamic environment, providing exceptional service to guests and visitors.

Key Responsibilities:

  • Deliver service excellence, from check in to check out and everywhere in between
  • Often be the first point of contact for guests and visitors
  • Shifts in Food & Beverage & Front Desk
  • Complete a wide variety of hotel tasks, which will ensure that every day is different
  • Provide passionate, knowledgeable and friendly service to external and internal guests at all times
  • Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Requirements:

  • Previous customer service experience, preferably in a Hotel environment
  • Strong knowledge of computer systems including Microsoft Office and preferably in Opera
  • The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
  • Strong communication skills and pride in personal presentation
  • Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
  • A genuine customer service focus and a strong dedication to always making our guest's smile during their stay
  • Must have valid RSA (Responsible Service of Alcohol) or willingness to obtain one before starting

What's in it for you:

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
  • Work alongside passionate industry professionals
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed

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