Customer Relations Ambassador

4 days ago

Brisbane, Queensland, Australia Amplifon Full time
About the Role

As a Customer Relations Ambassador, you will play a vital part in engaging with both new and existing customers through various channels, including inbound and outbound calls and email inquiries.

You will utilize a predictive dialer system to manage call campaigns successfully booking appointments for prospective clients seeking a complimentary hearing check at Attune Hearing clinics across Australia.

This role is essential in driving business growth for Attune Hearing by securing appointments that lead to increased customer engagement and satisfaction.

Key Responsibilities
  • Support team members in related tasks as needed, while also working independently to meet individual responsibilities and deadlines.
  • Multitasking: Successfully manage multiple tasks and projects simultaneously, prioritizing responsibilities to meet deadlines efficiently.
  • Meet assigned KPI Targets including but not limited to: appointments booked per hour, appointments attendance rates, quality assurance.
  • Adhere to provided scripts appropriately.
  • Demonstrate excellent customer service skills by being polite and courteous resulting in positive outcomes for the business.
  • Update the database, ensure accuracy of information, and take required notes of conversations.
  • Promote and represent the brand positively to potential and current clients.
  • Build client interest in the service being offered.
About You
  • Experience working in a fast-paced Contact Centre environment (preferably with a predictive dialler) or target-based sales environment.
  • Great telephone skills & customer service orientation.
  • Intermediate computer skills.
  • Clear and fluent written and verbal communication skills.
  • Proven above-average interpersonal skills.
  • Demonstrate sales, negotiation skills, and objection handling skills.
  • Ability to learn detailed instructions quickly.
  • Experience working in an environment with KPIs.
  • Demonstrated ability to sell and achieve targets under pressure.
  • Experience in cold calling and approaching new clients is desirable but not mandatory.
What We Offer
  • A competitive salary of approximately $60,000 - $70,000 per annum, depending on experience.
  • Paid Birthday Leave.
  • Flexible work arrangement.
  • Yearly flu vaccinations.
  • Amplifon training, career, and learning development opportunities.
  • Employee Assistance Program.
  • Discounts on hearing aids for you and your family & friends.
  • Discounted private health insurance and other benefits and products.
  • Opportunity to advance your career on a global scale.

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