Customer Service Ambassador

4 days ago


Brisbane, Queensland, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

We are seeking a charismatic Customer Service Ambassador to join our team at Kirra Beach Resort, a beautiful destination in [location]. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized assistance to owners and guests.

Estimated Salary: $55,000 - $65,000 per annum

About the Role

This is an exciting opportunity to work with a value-driven organization that promotes continual growth and development for its people. As a Customer Service Ambassador, you will have the chance to engage with prospective and existing members, provide expert knowledge on local attractions, and ensure that every guest feels valued and cared for.

About You

  • You possess previous experience within a similar hotel position, with a genuine passion for customer service and the local area.
  • You are an excellent communicator with strong interpersonal skills, able to build rapport with guests from diverse backgrounds.
  • You are an enthusiastic, self-motivated, and positive individual, with immaculate presentation and professional grooming standards.
  • You have high levels of computer literacy, including experience with PMS systems (Hirum, Fidelio, Opera, etc.).
  • You are able to recognize and solve problems in the workplace, meet targets and KPIs as set by the business, and clearly articulate the benefits of traveling within the Wyndham Destinations community.
  • You are available to work a flexible schedule, including nights, weekends, public and school holidays.
Why Travel + Leisure Co.?

Hospitality is at the heart of everything we do at Travel + Leisure Co. Our inclusive environment encourages excellence, teamwork, and celebration. We're always looking ahead to what's next and how we can strengthen our business, neighboring communities, and customer experiences. Join our global team and build a career where memories start with you.



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