Customer Experience Ambassador

3 days ago


Brisbane, Queensland, Australia Accor Full time
Unlock Your Potential as a Customer Experience Ambassador

We are seeking a highly skilled and passionate Customer Experience Ambassador to join our vibrant team at Accor, Australia's largest hospitality employer. As a pioneer in responsible hospitality, we offer a unique opportunity to grow your career while making a lasting impact on our guests' experiences.

About the Role:

  • Deliver exceptional customer service from check-in to check-out and everywhere in between.
  • Serve as the first point of contact for guests and visitors, providing them with local information about neighborhood attractions and amenities.
  • Take ownership of completing a wide range of front office tasks, ensuring every day is different and challenging.

What We're Looking For:

  • Able to work under pressure, multitask, and think on your feet to quickly resolve issues.
  • Strong verbal and written communication skills, with pride in personal presentation.
  • A people person who can build genuine connections with colleagues and guests.
  • A genuine passion for customer service, focusing on making our guests feel welcome during their stay.
  • Previous experience in high-level customer service is desirable but not essential.
  • Ability to go above and beyond to create memorable experiences for our guests.
  • Availability to work shifts across Monday to Sunday, including early mornings, late nights, and Public Holidays.
  • Hold a manual driver's license (preferred).
  • Familiarity with Brisbane and knowledge of great things to see and do for our guests.

Compensation:

$55,000 - $65,000 per annum, based on qualifications and experience, plus benefits.

Benefits:

  • Access to Accor team benefits, including global discounts on accommodation and food & beverage.
  • A supportive and collaborative work environment.
  • The opportunity to grow and progress your career with Australia's largest hospitality employer – Accor.

Why Work for Accor?

We welcome you as you are and offer a workplace that values diversity and inclusion. Our commitment to Diversity & Inclusion: We offer reasonable adjustments to support you, if required. If you require an adjustment during the recruitment process, please let us know.



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