Customer Service Ambassador

1 day ago


Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

About Bendigo Bank

We are a community-focused bank that offers every opportunity for personal and professional growth. Our unique philosophy sets us apart from other financial institutions, making us the perfect choice for those who want to make a real impact.

Job Description:

We are seeking a Customer Service Ambassador to join our team at Community Bank Varsity Lakes. As the face of the branch, you will be responsible for providing exceptional customer service and support, helping customers with transactions, educating them on our online platforms and tools, and recommending our products and services to achieve their financial goals.

Key Responsibilities:

  • Provide excellent customer service and support to ensure a positive experience for all customers
  • Help customers with transactions, answer questions, and resolve issues in a timely and professional manner
  • Educate customers on our online platforms and tools to improve their digital literacy and online banking experience
  • Recommend our products and services to help customers achieve their financial goals

Requirements:

To be successful in this role, you will need to have extensive experience in a customer service environment, demonstrated competence in achieving consistent sales results, and an ability to confidently communicate with customers face-to-face and over the phone. You will also need to be comfortable working in a changing environment as we adapt to digitization and educate and support our customers with their digital literacy and online banking needs.

Benefits:

As a Customer Service Ambassador with Bendigo Bank, you will receive on-the-job training and external development opportunities to help you take your learning to the next level. You will also be part of a diverse workforce supported by an inclusive culture, which is central to our success.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience. We offer a competitive salary, flexible work arrangements, and a range of benefits to support your physical and mental well-being. If you're excited about the opportunity to make a real difference in the lives of our customers and your community, please apply now.



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