Customer Experience Ambassador

1 month ago


Brisbane, Queensland, Australia Culture Kings Full time

We are seeking a talented Customer Experience Ambassador to join our team at Culture Kings AU in Brisbane, QLD. As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service and creating memorable experiences for our customers.

About Us

Culture Kings represents the intersection of music, sport, and fashion, with a focus on exclusivity and superiority. We pride ourselves on offering a premium retail experience, showcasing an extensive range of streetwear, sportswear, and fashion brands from around the globe.

Our stores offer an electrifying atmosphere, featuring daily in-store performances by Australia's leading DJs, making us a hub for some of the world's best athletes, artists, and tastemakers.

The Opportunity

We have multiple casual positions available for Customer Experience Ambassadors to join our Customer Experience Team, working shifts from Monday to Saturday. Shifts will be allocated based on business requirements.

Key Responsibilities:
  • Handle inbound calls and emails from our CK stores and online customer inquiries
  • Demonstrate resilience and flexibility in all customer interactions to provide the best possible outcome for our customers
  • Create magic moments for our customers to turn them into loyal advocates
  • Liaise with internal and external stakeholders to problem solve and deliver solutions in a timely manner
  • Reach & exceed hourly KPI's (number of emails & phone calls solved)
Requirements:
  • Experience in customer service, retail, hospitality, or a similar role
  • Excellent verbal & written communication skills with the ability to build rapport quickly with customers
  • Great attention to detail with a solution-focused mindset
  • Excellent technology skills & the ability to adapt quickly to new systems/processes
  • Flexible availability to work
What We Offer:
  • Generous team discounts and employee recognition
  • Exciting, fast-paced, and dynamic environment with a supportive team
  • Free onsite parking
  • Career opportunities with an expanding fashion retailer
  • Breakfast food supplied (cereals and snacks)
Estimated Salary:

Around $22-$28 per hour, depending on experience.



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