Customer Experience Ambassador in Brisbane
2 days ago
About Echo Entertainment Group
Echo Entertainment Group is embarking on an exciting period of growth and is seeking experienced professionals to join its team as Customer Experience Ambassadors.
Key Responsibilities:
- Provide exceptional customer experiences, ensuring guests feel valued and supported throughout their visit
- Act as a brand ambassador, promoting the Echo Entertainment Group's values and services
- Assist with new member acquisition to the Star Club loyalty program and respond to guest inquiries
- Deliver above-and-beyond guest expectations, using in-depth knowledge of the property and loyalty program
Requirements:
- Experience in providing excellent customer service in a fast-paced environment
- Ability to work effectively in a team, contributing to a positive and inclusive workplace culture
- Flexibility to work across a 24/7 roster, including weekends and public holidays
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
What We Offer:
- A competitive hourly rate, plus penalty rates for weekends and public holidays
- Discounted parking available in the city
- Complimentary buffet meal on every shift
- Uniform laundered and ready for you daily on property
- Discounts across award-winning restaurants and accommodation
- Career development, training, and courses via The Star Academy – limitless career opportunities
Join Our Team
As a Customer Experience Ambassador at Echo Entertainment Group, you will be part of a dynamic team dedicated to delivering world-class customer experiences. If you are passionate about delivering exceptional service and building strong relationships with guests, we encourage you to apply for this exciting opportunity.
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