Customer Experience Ambassador

3 weeks ago


Brisbane, Queensland, Australia TSA Group Full time

Job Overview

At TSA Group, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key contributor to our sales and service team, you will play a vital role in delivering exceptional customer experiences and providing tailored solutions to meet our clients’ needs.

Key Responsibilities

  1. Build rapport and establish trust with customers through effective communication and active listening skills.
  2. Provide personalized policy solutions and recommendations that meet our clients’ unique requirements.
  3. Maintain a deep understanding of our products and services to ensure accurate and informed responses to customer inquiries.
  4. Collaborate with internal stakeholders to resolve customer issues and concerns in a timely and professional manner.
  5. Continuously develop and refine your knowledge and skills to stay up-to-date with industry trends and best practices.

Requirements

  1. Proven experience in a customer-facing role, preferably in the insurance or financial services industry.
  2. Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
  3. Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  4. Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  5. Self-motivated and results-driven, with a strong desire to deliver exceptional customer experiences and exceed performance targets.

What We Offer

As a Customer Experience Ambassador with TSA Group, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.



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