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Customer Service Coordinator

4 weeks ago


Adelaide, South Australia On Q Recruitment Full time

Administration Support Officer (APS4) at On Q Recruitment

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We are seeking a highly organised, motivated, and skilled Administration Support Officer to support office management, improve operational efficiency, and ensure compliance with internal processes.

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Your Key Responsibilities:

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  • Knowledge Transfer & Development: Facilitate continual development by creating standard operating procedures, engaging in knowledge sharing forums, and collaborating with other office managers to share information.">
  • Administration Support: Provide essential administrative support to the Security and Property teams, process forms, analyse data, and assist with pre-employment screening and induction processes for new and departing employees.">
  • Documentation Management: Maintain compliance documentation, monitor and evaluate reporting, and apply critical analysis to contribute to business outcomes.">
  • Office Management: Manage facility services, and coordinate mail and supply deliveries. You will also assist with the payment of invoices, ensuring that rent and utility payments are processed on time.">
  • Continuous Improvement Initiatives: Contribute to process improvements, review policies, ensure compliance with legislation, and update emergency and contingency plans. You will also support the development of work instructions for knowledge transfer and operational efficiency.">
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What You'll Need to Succeed

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  • Candidate Requirements: Proven experience in delivering excellent customer service and providing accurate advice to a wide range of stakeholders, including the ability to navigate complex customer requests.">
  • Organisational Skills: Ability to work independently and manage multiple tasks efficiently. You'll use your judgement and critical thinking skills to deliver quality work and meet deadlines in a busy, dynamic environment.">
  • Stakeholder Engagement & Communication: Effective communication skills, with the ability to engage a diverse range of stakeholders and promote a culture of respect for diversity and inclusion.">
  • Digital Literacy: Proficiency in using digital workplace tools and platforms, with the ability to innovate and collaborate using digital solutions. Experience with the MS Suite and databases will be highly regarded.">
  • Attention to Detail: Strong experience in records management, including data entry, databases, and spreadsheets, to maintain accurate records and meet compliance requirements. An understanding of regulatory frameworks and government standards is also beneficial.">
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How Much You'll Earn

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Our estimated salary range for this role is AUD $60,000 - $80,000 per annum, depending on your level of experience and qualifications.

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About Our Company

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On Q Recruitment is a leading recruitment agency specialising in placing candidates in administration and customer service roles across various industries.

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How to Apply

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To apply for this exciting opportunity, please submit your resume and cover letter outlining your experience and skills relevant to the role.

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Estimated Annual Salary: $65,000 - $75,000

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Job Type: Full-time

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Location: Australia

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Work Hours: Monday to Friday, 8am to 5pm

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Benefits:

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  • A supportive and inclusive work environment">
  • Opportunities for personal and professional growth">
  • A competitive salary package">
  • A dynamic and collaborative team">