Customer Service Ambassador

1 month ago


Adelaide, South Australia PULLMAN Full time
Pullman Porter / Concierge Job Description

We are seeking a highly skilled and professional Porter/Concierge to join our team at Pullman. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable stay with us.

About the Role

This is an exciting opportunity for someone who is passionate about delivering outstanding service and creating unforgettable experiences for our guests. If you have excellent communication skills, a warm and welcoming demeanor, and a passion for customer service, we would love to hear from you

Key Responsibilities
  • Provide exceptional customer service and respond promptly to guest requests.
  • Participate in ongoing training and development programs to enhance your skills and knowledge.
  • Promote Accor Loyalty programs and recognize Loyalty members as Royalty.
  • Maintain a high level of product knowledge and promote hotel facilities effectively.
  • Maintain confidentiality and follow procedures for room keys and credit/cash transactions.
  • Attend to guest requests efficiently and provide Total Guest Satisfaction.
Requirements

To be successful in this role, you will need:

  • Previous experience as a Guest Service Agent/Porter/Valet in a hospitality environment.
  • Excellent communication skills and attention to detail.
  • Understanding of the region, competitors, and suppliers.
  • Passion for customer service and desire to achieve goals and targets.
  • Flexibility with shifts and ability to work rotating rosters.
  • Computer literacy and Opera Cloud PMS experience.
  • Impeccable grooming and presentation.
  • Excellent phone manner and organization skills.
  • Australian driver license and confidence to drive manual and auto vehicles.
  • Working rights in Australia.
Perks

As a valued member of our team, you will enjoy:

  • An employee benefit card with discounted rates at Accor worldwide.
  • Learning programs through the “Learn your Way” Academy.
  • Opportunity to develop talent and grow within the property and globally.
  • Ability to make a difference through Corporate Social Responsibility activities.
  • Discounted car park and laundered uniform.
Salary

The estimated salary for this position is $65,000 - $80,000 per annum, depending on experience.



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