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Strategic Partnership Manager
2 months ago
About Our Business
The Commonwealth Bank offers a wide range of services and solutions to our small to medium-sized enterprise customers, as well as our regional and agribusiness customers. We also cater to our personal and institutional online trading customers.
Our Team
The Everyday Business Banking team supports the full spectrum of customers' needs, from small businesses to large corporations. We are accountable for cash management, merchant solutions, customer lifecycle management, and delivering analytical capabilities to support our business customers.
Our Propositions
The Transaction Growth and Propositions team has the unique responsibility to design, build, and run high-profile customer propositions that enable us to take the best of the Commonwealth Bank to the market, grow our leading market share, and drive greater customer value. Some of these propositions include real estate, business banking solutions, tradies propositions, sustainability action tools, and business inquiry services.
About the Role
- Lead the design and development of market-leading propositions that unify the 'pay and get paid' experience for small to medium-sized businesses, to grow share of wallet, increase engagement, and drive advocacy.
- Leverage networks and proactively seek out global best practices and new business partnering opportunities that will elevate our offerings.
- Lead partnership agreement negotiations to deliver on the strategy and actively manage the day-to-day relationships.
- Develop metrics and manage ongoing leadership reporting and updates to measure the success of propositions and initiatives.
- Work with teams across EBB, marketing, and channels to bring the strategy to life in a safe and sustainable way.
- Work closely with scrum masters and technology/data teams to agree and track key prioritized work to achieve the agreed strategy and metrics within timeframes.
- Provide guidance and coaching to team members to develop process maps, journey maps, and presentation materials at the highest standard to support internal and external conversations.
- Advise on transaction banking markets in terms of competition and industry changes.
About You
- Regularly seek out feedback on your performance from peers, leaders, and stakeholders.
- Contribute to a culture of high-performance through personal accountability and creating an inclusive and psychologically safe culture.
- Role model culture and mindsets.
What We Offer
- Strong business acumen with demonstrated business development experience preferred, legal experience viewed favorably.
- Strong negotiation skills and experience in legal contracting with partners.
- Solid experience in product and proposition development and strategy, preferably in banking.
- Background leading external partnership development and management.
- Prior experience in leading through adaptive organizational and cultural change with a strong bias to challenging existing ways of working.
- Exceptional written and verbal communication.
- Exceptional attention to detail.
- Customer-centered design and customer journey design experience.
- Proven ability to work across many lines of business to influence outcomes.
- People leadership experience.
- Risk Mindset – All Commonwealth Bank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
Your Development
At the Commonwealth Bank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses, and communities we serve. As a values-driven organization, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility, and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses, and communities. At the Commonwealth Bank, you can be you.
