IT Support Specialist

1 month ago

Melbourne, Victoria, Australia Milestone IT Full time

Job Title: IT Support Consultant

Job Summary:

Milestone IT is seeking a highly skilled IT Support Consultant to join our team. As an IT Support Consultant, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Provide first-line support to internal users, including troubleshooting hardware, software, and network-related issues.
  • Respond to support requests via email, phone, or ticketing system in a timely and professional manner.
  • Assist with setting up and configuring new user accounts, devices, and software applications.
  • Perform regular maintenance and updates on computer systems, including patch management and software installations.
  • Document support activities, resolutions, and best practices in the IT knowledge base.
  • Assist with inventory management of hardware and software assets.
  • Collaborate with senior IT staff to resolve complex issues and escalate when necessary.
  • Participate in IT projects, such as system upgrades, deployments, and migrations.
  • Provide training to end-users on basic IT systems and best practices.

Requirements:

  • Technical Skills:
    • Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and common office applications (Microsoft 365, Google Workspace).
    • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
    • Knowledge of basic IT troubleshooting techniques.
    • Familiarity with cloud-based systems and services (e.g., Google Drive, Microsoft OneDrive).
  • Soft Skills:
    • Strong problem-solving skills and attention to detail.
    • Excellent communication skills, both written and verbal.
    • Ability to work effectively as part of a team and independently.
    • Strong customer service orientation with the ability to handle multiple requests in a fast-paced environment.
    • A positive attitude and willingness to learn and grow within the IT field.

Benefits:

  • Competitive salary and benefits package.
  • Ongoing professional development and training opportunities.
  • Access to certifications and learning platforms.
  • Friendly and collaborative work environment.
  • Opportunities for career growth and advancement.

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