IT Support Specialist for Network and Systems
1 month ago
Mount Pritchard NSW
About Mounties Group:
We are a Profit for Purpose organisation owned by our members, existing to improve their lives.
We have over 250,000 members across various industry sectors, employing around 1,000 people. Our Head office is in Mount Pritchard, supporting businesses across NSW, QLD, VIC, and the ACT.
Salary: $60,000 - $80,000 per annum.
About the Role:We seek an experienced IT Support Specialist to join our team in Mount Pritchard, NSW. As the first point of contact for hardware and software issues, you will be responsible for managing helpdesk requests, troubleshooting systems, and maintaining effective communication with stakeholders.
Main Responsibilities:
- Manage and resolve helpdesk requests in a timely manner.
- Troubleshoot and resolve user hardware and software problems.
- Maintain clear communication with stakeholders.
- Perform installations and software upgrades.
- Provide support for printers, laptops, and mobile devices.
- Assist in coordinating and implementing system updates.
- Troubleshoot, administer, and upgrade LAN/WAN infrastructure.
- Create and manage user accounts and permissions.
- Manage Virtual Machine infrastructure.
Requirements:
- A minimum of 3 years' experience in IT Help desk support and network management.
- Knowledge and experience in Active Directory, Azure, Office 365.
- Virtual infrastructure experience.
- Relevant qualification in Information Technology highly regarded.
- Exceptional verbal and written communication skills.
- Advanced network diagnosis and troubleshooting.
- Excellent ability to multitask and work against multiple priorities.
- High level of professionalism with sensitivity to confidential information.
Benefits:
- Be part of Australia's largest group of registered clubs.
- Discounted meals.
- Free onsite parking.
- Supportive and inclusive team culture.
- Uniforms provided.
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