Driving Customer Value Through Strategic Propositions

4 days ago

Sydney, New South Wales, Australia beBeeProposition Full time

Job Title: Customer Proposition Lead

Customer Proposition Lead - Core Responsibility:

The role of the Customer Proposition Lead is to develop and refine customer propositions, through insights from customer breakpoints, Voice of Customer feedback and opportunities for improvement.

Key Responsibilities:

- Develop and lead product process developments and enhancements utilising customer centred design thinking. Influence key product decisions and prioritisation through compelling product performance insights including financial outcomes, business outcomes and customer experience.

- Engage with internal risk and product governance frameworks.

- Support the Product Owner for Customer Data Management (CDM) Crew.

- Lead product change initiatives to continuously improve the product offering and processes, enhancing customer outcomes and value, supporting the product owner to prioritise and continually refine the product backlog to meet our objectives and support Group stakeholders.

- Develop and maintain strong relationships with key business and technical stakeholders across frontline, technology, risk and operations. Establish Group relationships with key business stakeholders to support delivery/solution design.

- Support the Product owner in establishing the vision for the strategic initiatives, project/release and communicate the drivers and benefits to your engineering squad and business stakeholders for your allocated portfolio.

- Provide leadership and direction when problem production incidents occur - maintaining the responsibility of the voice of the business.

- Manage operational risk incidents and issues relating to the product, uplifting and implementing controls where required.

- Adhere to the Code of Conduct.

Key Skills and Qualifications:

- Strong analytical skills and commercial acumen.

- Experience/accreditation as a Product Manager additionally with a Business Analyst certification is highly regarded.

- Experience in an Agile delivery environment is desirable.

- Experience with effective planning and the ability to contribute to tactical and strategic planning in support of the business plan.

Benefits and Career Progression:

We're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values-driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

Acknowledgement:

CommBank wants to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

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