Customer Service Shift Supervisor

7 days ago


Caboolture, Queensland, Australia Drakes Supermarkets Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Shift Supervisor to join our team at Drakes Supermarkets. As a key member of our customer service department, you will be responsible for leading and supervising a team of customer service representatives, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Lead and supervise a team of customer service representatives, providing guidance and support to ensure excellent customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback, making recommendations for process improvements.
  • Collaborate with other departments to ensure seamless customer service across all channels.
  • Provide training and coaching to customer service representatives to enhance their skills and knowledge.
  • Manage and resolve customer complaints in a professional and timely manner.
Requirements
  • Proven experience in a customer-facing role, with a strong background in customer service and team leadership.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work independently and as part of a team, with a strong commitment to achieving results.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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