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We are seeking a highly skilled and experienced Customer Service Representative to join our team at O'Brien Glass Industries Limited. As a key member of our Customer Service and Administration Team, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.
Key Responsibilities:
- Provide face-to-face customer service, greeting customers and visitors with a positive and helpful attitude.
- Ensure our customers have the best experience within the branch, answering their inquiries and resolving any issues in a timely and professional manner.
- Support the Branch Manager with administrative tasks, including scheduling repair bookings, issuing invoices, and raising job authorities as required.
- Explore customer needs and educate them on our full scope of services, providing solutions to meet their requirements.
- Undertake repair inspections on vehicles, ensuring high-quality workmanship and customer satisfaction.
About You:
- Professional communication and presentation skills, with excellent verbal and written communication skills.
- A current driver's license, with the ability to work in a fast-paced environment.
- Ability to resolve issues and create solutions for customers, with a focus on providing exceptional service.
- Support the Branch Manager with administrative tasks, including scheduling repair bookings, issuing invoices, and raising job authorities as required.
- Ability to work in a team environment, with a focus on collaboration and communication.
Benefits:
- A supportive and collaborative team environment, with opportunities for growth and development.
- A competitive salary, with a focus on rewarding and recognizing outstanding performance.
- A comprehensive benefits package, including opportunities for professional development and career advancement.
