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Customer Experience Specialist

2 months ago

Caboolture, Queensland, Australia O'Brien Glass Industries Limited Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at O'Brien Glass Industries Limited. As a key member of our Customer Service and Administration Team, you will be the first point of contact for our customers, providing exceptional service and support.

The ideal candidate will have a strong background in customer-facing roles, with excellent communication and interpersonal skills. You will be responsible for greeting customers and visitors with a positive and helpful attitude, ensuring a seamless experience for our clients.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with the Branch Manager to ensure the smooth operation of daily activities, including scheduling repair bookings and issuing invoices.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
  • Collaborate with the team to achieve sales and customer satisfaction targets.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • Proven experience in a customer-facing role, with a strong focus on customer service and satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Intermediate to advanced Microsoft Office skills, with the ability to learn new software and systems.
  • A current driver's license, with a reliable vehicle for travel to customer sites.

What We Offer:

  • A supportive and collaborative team environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including superannuation.
  • A comprehensive training program, with ongoing support and guidance.
  • The chance to work with a leading glass specialist, serving over 300,000 customers annually.