Reservations Team Lead

6 days ago


Brisbane, Queensland, Australia Accor Full time

**Reservations Supervisor Job Description**

At Accor, we're seeking a skilled Reservations Supervisor to join our team. As a key member of our reservations department, you'll be responsible for supervising daily operations, ensuring efficient handling of inquiries, bookings, and cancellations.

**Key Responsibilities:**

  • Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.
  • Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all distribution channels.
  • Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction.
  • Collaborate with other departments to optimize revenue opportunities and improve overall guest experience.

**Requirements:**

  • Previous experience in a reservations or front office role, preferably in a hotel environment.
  • Strong leadership skills with the ability to effectively train, motivate, and supervise a team.
  • Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
  • Proficiency in reservation systems and Microsoft Office suite.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

**About Accor:**

Step onto the global stage with Accor, where our family of 5,000+ properties worldwide opens doors to a world of diverse career paths and international experiences. Immerse yourself in innovative projects and comprehensive training programs that ignite growth.

Our "Heartist" culture inspires personal passion, creativity, and a vibrant workplace atmosphere. At Accor, we're not just about hospitality—we're committed to sustainability and social responsibility, enriching your journey with purpose.

Experience recognition, empowerment, and endless opportunities for career advancement. Your fulfilling career in hospitality starts here with Accor.



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