Reservations Team Lead
6 days ago
**Reservations Supervisor Job Description**
At Accor, we're seeking a skilled Reservations Supervisor to join our team. As a key member of our reservations department, you'll be responsible for supervising daily operations, ensuring efficient handling of inquiries, bookings, and cancellations.
**Key Responsibilities:**
- Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.
- Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all distribution channels.
- Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction.
- Collaborate with other departments to optimize revenue opportunities and improve overall guest experience.
**Requirements:**
- Previous experience in a reservations or front office role, preferably in a hotel environment.
- Strong leadership skills with the ability to effectively train, motivate, and supervise a team.
- Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
- Proficiency in reservation systems and Microsoft Office suite.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
**About Accor:**
Step onto the global stage with Accor, where our family of 5,000+ properties worldwide opens doors to a world of diverse career paths and international experiences. Immerse yourself in innovative projects and comprehensive training programs that ignite growth.
Our "Heartist" culture inspires personal passion, creativity, and a vibrant workplace atmosphere. At Accor, we're not just about hospitality—we're committed to sustainability and social responsibility, enriching your journey with purpose.
Experience recognition, empowerment, and endless opportunities for career advancement. Your fulfilling career in hospitality starts here with Accor.
-
Reservations Team Lead
3 days ago
Brisbane, Queensland, Australia Accor Full timeJob Title: Reservations SupervisorJob Summary:We are seeking a highly skilled Reservations Supervisor to join our team at Accor. As a key member of our reservations department, you will be responsible for supervising daily operations, training and mentoring reservation agents, and ensuring exceptional customer service.Key Responsibilities:Supervise daily...
-
Reservations Team Lead
1 week ago
Brisbane, Queensland, Australia Accor Full timeJob SummaryWe are seeking a highly skilled Reservations Supervisor to join our team at The Sebel Brisbane Hotel. As a key member of our reservations department, you will be responsible for supervising daily operations, training and mentoring reservation agents, and ensuring exceptional customer service.Key ResponsibilitiesSupervise daily operations of the...
-
Reservations Team Lead
4 weeks ago
Brisbane, Queensland, Australia Accor Full timeReservations Supervisor Job DescriptionCompany OverviewWelcome to The Sebel Brisbane Hotel, where we offer a unique blend of contemporary elegance and hospitality in the heart of Brisbane CBD. Our hotel features stylish studio, one- and two-bedroom apartments, as well as a range of amenities including a heated pool, sauna, and gym. We also offer conference...
-
Reservations Team Lead
4 weeks ago
Brisbane, Queensland, Australia Accor Full timeReservations Supervisor Job DescriptionCompany OverviewWelcome to The Sebel Brisbane Hotel, where we offer a unique blend of contemporary elegance and hospitality in the heart of Brisbane CBD. Our hotel features stylish studio, one- and two-bedroom apartments, as well as a range of amenities including a heated pool, sauna, and gym. We also offer conference...
-
Reservations Team Lead
4 weeks ago
Brisbane, Queensland, Australia Accor Full timeReservations Supervisor Job DescriptionCompany OverviewWelcome to The Sebel Brisbane Hotel, where we offer a unique blend of contemporary elegance and hospitality in the heart of Brisbane CBD. Our hotel features stylish studio, one- and two-bedroom apartments, as well as a range of amenities including a heated pool, sauna, and gym. Whether you're looking for...
-
Reservations Coordinator
3 weeks ago
Brisbane, Queensland, Australia Marriott Full time{"h1": "Reservations Agent Role at The Westin Brisbane", "p": "As a Reservations Agent at The Westin Brisbane, you will be responsible for handling reservations, inquiries, and follow-ups, promoting hotel services, and working closely with the Reservations team. This role offers the opportunity to take your career to the next level, working with a dynamic...
-
Reservations Agent
3 weeks ago
Brisbane, Queensland, Australia Marriott International Full timeReservations Agent Role at The Westin BrisbaneAs a Reservations Agent at The Westin Brisbane, you will be responsible for handling and processing reservations, pre-arrival checks, and promoting hotel services. This role offers the opportunity to take your career to the next level, demonstrating a proven track record of knowledge and experience relevant to...
-
Reservations Coordinator
2 weeks ago
Brisbane, Queensland, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Reservations Agent to join our team at The Westin Brisbane. As a key member of our reservations team, you will be responsible for handling and processing reservations and inquiries, ensuring seamless guest experiences.Key ResponsibilitiesProcess and manage reservations, including pre-arrival...
-
Reservations Coordinator
3 weeks ago
Brisbane, Queensland, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Reservations Agent to join our team at The Westin Brisbane. As a key member of our reservations team, you will be responsible for handling and processing reservations and inquiries, ensuring seamless guest experiences.Key ResponsibilitiesProcess and manage reservations, including pre-arrival...
-
Reservations Coordinator
2 weeks ago
Brisbane, Queensland, Australia Marriott Full timeJob Title: Reservations AgentJob Summary:We are seeking a highly skilled and detail-oriented Reservations Agent to join our team at The Westin Brisbane. As a key member of our reservations team, you will be responsible for handling and processing reservations, inquiries, and pre-arrival checks. Your excellent communication skills and passion for delivering...
-
Reservations Agent
1 month ago
Brisbane, Queensland, Australia Marriott International Full time{"title": "Reservations Agent", "description": "Unlock Your PotentialAt Marriott International, we're committed to delivering exceptional guest experiences. As a Reservations Agent, you'll play a vital role in ensuring our guests have a seamless and enjoyable stay.Key Responsibilities:Process and manage reservations, ensuring accuracy and attention to...
-
Reservations Agent
1 month ago
Brisbane, Queensland, Australia Marriott International Full time{"title": "Reservations Agent", "description": "Unlock Your PotentialAt Marriott International, we're committed to providing exceptional guest experiences. As a Reservations Agent, you'll play a vital role in ensuring our guests have a seamless and enjoyable stay.Key Responsibilities:Process and manage guest reservations and inquiriesConduct pre-arrival...
-
Reservations Agent
1 month ago
Brisbane, Queensland, Australia Marriott International Full time{"title": "Reservations Agent", "description": "Unlock Your PotentialAt Marriott International, we're committed to delivering exceptional guest experiences. As a Reservations Agent, you'll play a vital role in ensuring our guests have a seamless and enjoyable stay.Key Responsibilities:Process and manage guest reservations and inquiriesConduct pre-arrival...
-
Reservations Coordinator
2 weeks ago
Brisbane, Queensland, Australia Marriott Full timeJob Title: Reservations AgentJob Summary:We are seeking a highly skilled and detail-oriented Reservations Agent to join our team at The Westin Brisbane. As a key member of our reservations team, you will be responsible for handling and processing reservations, inquiries, and pre-arrival checks. Your excellent communication skills and passion for delivering...
-
Reservations Coordinator
1 week ago
Brisbane, Queensland, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and motivated Reservations Coordinator to join our team at Marriott Hotels. As a key member of our reservations team, you will be responsible for handling all incoming calls, redirecting them to the appropriate department, and ensuring seamless guest experiences.Key ResponsibilitiesHandle all incoming calls and...
-
Reservations Agent
1 week ago
Brisbane, Queensland, Australia Marriott International Full timeHotel Reservations RoleAt Marriott International, we're seeking a skilled Reservations Agent to join our team. As a key member of our hotel operations, you'll be responsible for handling and processing reservations and inquiries, ensuring seamless guest experiences.Key Responsibilities:Process and manage hotel reservations, including pre-arrival checks and...
-
Airport Hotel Reservations Manager
3 days ago
Brisbane, Queensland, Australia Rydges Full timeAbout Rydges Gold Coast Airport HotelRydges Gold Coast Airport Hotel is seeking a skilled Reservations Manager to join their team. Reporting directly to the Hotel General Manager, this role will oversee the successful functioning of the reservation department, ensuring the highest level of customer service for new and returning guests.Key...
-
Reservations Operations Manager
19 hours ago
Brisbane, Queensland, Australia Accor Full time**Welcome to a Career in Hospitality**At Accor, we're dedicated to delivering exceptional customer experiences. As our Reservations Supervisor, you'll play a vital role in ensuring our guests receive top-notch service from the moment they make their reservation.**Key Responsibilities:**Supervise the daily operations of the reservations department to...
-
Reservations Coordinator
2 weeks ago
Brisbane, Queensland, Australia Marriott Full timeAbout the Role:We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Marriott Hotels. As a key member of our reservations team, you will be responsible for handling all incoming calls and guest requests, providing exceptional service and ensuring a seamless experience for our guests.Key Responsibilities:Handle all...
-
Reservations Coordinator
3 weeks ago
Brisbane, Queensland, Australia Stamford Hotels and Resorts Full timeAbout UsThe Stamford Plaza Brisbane Hotel is a 5-star luxury hotel located on the banks of the river, offering stunning river views and a unique location in the Brisbane market. Our hotel features 252 guest rooms, eight magnificent function rooms, and a variety of food and beverage outlets.About the RoleWe are seeking a customer-oriented and enthusiastic...