Reservations Team Lead
4 weeks ago
**Reservations Supervisor Job Description**
At Accor, we're seeking a skilled Reservations Supervisor to join our team. As a key member of our reservations department, you'll be responsible for supervising daily operations, ensuring efficient handling of inquiries, bookings, and cancellations.
**Key Responsibilities:**
- Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.
- Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all distribution channels.
- Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction.
- Collaborate with other departments to optimize revenue opportunities and improve overall guest experience.
**Requirements:**
- Previous experience in a reservations or front office role, preferably in a hotel environment.
- Strong leadership skills with the ability to effectively train, motivate, and supervise a team.
- Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
- Proficiency in reservation systems and Microsoft Office suite.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
**About Accor:**
Step onto the global stage with Accor, where our family of 5,000+ properties worldwide opens doors to a world of diverse career paths and international experiences. Immerse yourself in innovative projects and comprehensive training programs that ignite growth.
Our "Heartist" culture inspires personal passion, creativity, and a vibrant workplace atmosphere. At Accor, we're not just about hospitality—we're committed to sustainability and social responsibility, enriching your journey with purpose.
Experience recognition, empowerment, and endless opportunities for career advancement. Your fulfilling career in hospitality starts here with Accor.
-
Reservations Team Lead
4 weeks ago
Brisbane, Queensland, Australia Accor Full timeJob Title: Reservations SupervisorJob Summary:We are seeking a highly skilled Reservations Supervisor to join our team at Accor. As a key member of our reservations department, you will be responsible for supervising daily operations, training and mentoring reservation agents, and ensuring exceptional customer service.Key Responsibilities:Supervise daily...
-
Reservations Team Lead
4 weeks ago
Brisbane, Queensland, Australia Accor Full timeJob SummaryWe are seeking a highly skilled Reservations Supervisor to join our team at The Sebel Brisbane Hotel. As a key member of our reservations department, you will be responsible for supervising daily operations, training and mentoring reservation agents, and ensuring exceptional customer service.Key ResponsibilitiesSupervise daily operations of the...
-
Reservations Team Lead
2 weeks ago
Brisbane, Queensland, Australia Accor Full timeJob OverviewAs a Reservations Supervisor at Accor, you will play a key role in ensuring the smooth operation of our reservations department. Your primary responsibility will be to supervise daily operations, ensuring efficient handling of inquiries, bookings, and cancellations. You will also be responsible for training, mentoring, and supporting reservation...
-
Reservations Team Lead
2 weeks ago
Brisbane, Queensland, Australia Accor Full timeJob SummaryThe Reservations Supervisor will oversee daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations. This role requires strong leadership skills to train, mentor, and support reservation agents in delivering exceptional customer service and achieving sales...
-
Reservations Team Lead
7 days ago
Brisbane, Queensland, Australia NOVOTEL Full time**Accomplish Excellence in Guest Experience Management**We are seeking a skilled Reservations Supervisor to join our award-winning team at NOVOTEL. In this key role, you will be responsible for providing exceptional guest service and ensuring seamless reservation management. Key Responsibilities:Skillfully manage reservations, maintaining high accuracy...
-
Reservations Team Lead
2 days ago
Brisbane, Queensland, Australia Accor Full timeJob Title: Reservations Team Lead - Accommodation ManagementAbout The Sebel BrisbaneThe Sebel Brisbane offers a unique blend of contemporary elegance and convenience in the heart of Brisbane CBD. Our hotel features studio, one- and two-bedroom apartments, as well as a range of amenities including a heated pool, sauna, and gym. Whether you're traveling for...
-
Group Reservations Lead
3 days ago
Brisbane, Queensland, Australia Howard Smith Wharves Full timeArtemus Group Reservations & VIP Manager JobA rewarding opportunity awaits for a seasoned hospitality professional to take the lead in managing group reservations and VIP experiences at Howard Smith Wharves.About the RoleThis key position requires a highly motivated and experienced individual to oversee the seamless handling of guest bookings, maximizing...
-
Group Reservations
4 days ago
Brisbane, Queensland, Australia Howard Smith Wharves Full timeCompany OverviewHoward Smith Wharves (HSW) is a vibrant playground for lovers of the good life, boasting 13 restaurants, cafes, bars, event spaces and a hotel.We continue to thrive through iconic venues like Manly Wharf Bar and Story Bridge Adventure Climb.About the RoleAs Group Reservations & Operations Manager, you will lead and oversee our reservations...
-
Group Reservations and VIP Manager Lead
23 hours ago
Brisbane, Queensland, Australia Howard Smith Wharves Full timeWe are seeking a highly motivated and experienced Group Reservations & VIP Manager to lead our reservations department at Howard Smith Wharves, a vibrant playground for lovers of the good life.This key role will focus on maximizing occupancy, revenue, and guest satisfaction while maintaining operational efficiency. You will oversee both Brisbane & Sydney...
-
Reservations Coordinator
4 days ago
Brisbane, Queensland, Australia Marriott International Full timeRole OverviewAs a Reservations Agent at Marriott International, you will be responsible for handling and processing reservations and inquiries, ensuring seamless guest experiences. Your attention to detail and strong problem-solving skills will be essential in this role.Key ResponsibilitiesProcess and manage guest reservations, including pre-arrival checks...
-
Group Reservations Manager: Lead and Elevate
2 days ago
Brisbane, Queensland, Australia Howard Smith Wharves Full timeAbout Our CompanyAt Howard Smith Wharves, we are a vibrant playground for lovers of the good life, boasting 13 restaurants, cafes, bars, event spaces, and a hotel. We continue to thrive through iconic venues like Manly Wharf Bar and Story Bridge Adventure Climb.Job Description:We are seeking an experienced Group Reservations & VIP Manager to lead and oversee...
-
Reservations Coordinator
1 month ago
Brisbane, Queensland, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and motivated Reservations Coordinator to join our team at Marriott Hotels. As a key member of our reservations team, you will be responsible for handling all incoming calls, redirecting them to the appropriate department, and ensuring seamless guest experiences.Key ResponsibilitiesHandle all incoming calls and...
-
Beachside Reservation Expert
4 days ago
Brisbane, Queensland, Australia QT Full timeAbout the RoleWe are seeking an experienced Reservations Agent to join our accommodation reservations team at QT Gold Coast. Reporting to the Reservations Manager, you will assist guests to make reservations with the hotel via phone and email, ensuring that all their needs are met and they have a fantastic stay at the hotel.Key Responsibilities:Taking...
-
Reservations Agent
4 weeks ago
Brisbane, Queensland, Australia Marriott International Full timeHotel Reservations RoleAt Marriott International, we're seeking a skilled Reservations Agent to join our team. As a key member of our hotel operations, you'll be responsible for handling and processing reservations and inquiries, ensuring seamless guest experiences.Key Responsibilities:Process and manage hotel reservations, including pre-arrival checks and...
-
Airport Hotel Reservations Manager
4 weeks ago
Brisbane, Queensland, Australia Rydges Full timeAbout Rydges Gold Coast Airport HotelRydges Gold Coast Airport Hotel is seeking a skilled Reservations Manager to join their team. Reporting directly to the Hotel General Manager, this role will oversee the successful functioning of the reservation department, ensuring the highest level of customer service for new and returning guests.Key...
-
Reservations Supervisor
3 weeks ago
Brisbane, Queensland, Australia Accor Full timeReservations Supervisor Job DescriptionAt Accor, we're seeking an experienced reservations supervisor to lead our front office team. This critical role is responsible for supervising daily operations, ensuring efficient handling of inquiries, bookings, and cancellations.Key Responsibilities:Train, mentor, and support reservation agents to deliver exceptional...
-
Reservations Operations Manager
3 weeks ago
Brisbane, Queensland, Australia Accor Full time**Welcome to a Career in Hospitality**At Accor, we're dedicated to delivering exceptional customer experiences. As our Reservations Supervisor, you'll play a vital role in ensuring our guests receive top-notch service from the moment they make their reservation.**Key Responsibilities:**Supervise the daily operations of the reservations department to...
-
Actuarial Professional
3 days ago
Brisbane, Queensland, Australia Youi Full timeAbout the RoleIn this pivotal position, you will play a crucial part in shaping the future of Youi's CTP reserving and profitability. This strategic advice will drive business decisions made by management and company owners.As an Actuarial Specialist (Reserving), you will join a dynamic and growing company like Youi, offering ample opportunities for career...
-
Business Development Specialist
3 days ago
Brisbane, Queensland, Australia Marriott International Full timeJob OverviewThe Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. As a Business Development Specialist - Reservation Management, you will be responsible for ensuring seamless reservation experiences for our guests.About the RoleWe are seeking an experienced reservations professional to join our team as a Business...
-
Wildlife Reserve Manager
22 hours ago
Brisbane, Queensland, Australia Bush Heritage Australia Full timeAbout UsBush Heritage Australia is a leading conservation organisation dedicated to protecting Australia's unique wildlife and their habitat.Our MissionWe aim to make a real contribution to the protection of our country's fragile ecosystems, working in partnership with Traditional Owners and focusing on long-term, landscape-scale impact.The RoleWe are...