Business Development Specialist

6 days ago


Brisbane, Queensland, Australia Marriott International Full time
Job Overview

The Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. As a Business Development Specialist - Reservation Management, you will be responsible for ensuring seamless reservation experiences for our guests.

About the Role

We are seeking an experienced reservations professional to join our team as a Business Development Specialist - Reservation Management. In this role, you will be required to handle and process reservations and inquiries, conduct pre-arrival checks against booking information, follow up on No-Shows and late cancellations, lead and work closely with other members of the Reservations team, and promote hotel F&B venues and services.

Key Responsibilities
  • Handle and process reservations and inquiries in a timely and efficient manner.
  • Conduct pre-arrival checks against booking information to ensure accurate and up-to-date information.
  • Follow up on No-Shows and late cancellations to minimize lost revenue and maintain high guest satisfaction levels.
  • Lead and work closely with other members of the Reservations team to achieve targets and improve overall performance.
  • Promote hotel F&B venues and services to maximize revenue and enhance the guest experience.
Requirements
  • Work experience within a reservations team in a 4/5-star hotel environment.
  • Working knowledge of Opera or similar property management systems.
  • Strong problem-solving skills, attention to detail, and excellent communication skills.
What We Offer

As a Business Development Specialist - Reservation Management at The Westin Brisbane, you can expect a competitive salary range of $55,000-$65,000 per annum, depending on your level of experience and qualifications. You will also receive a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development within Marriott International.

About Marriott International

Mariott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other protected characteristic under federal, state, or local laws.



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