Reservations Team Lead
4 weeks ago
Job Summary
We are seeking a highly skilled Reservations Supervisor to join our team at The Sebel Brisbane Hotel. As a key member of our reservations department, you will be responsible for supervising daily operations, training and mentoring reservation agents, and ensuring exceptional customer service.
Key Responsibilities
- Supervise daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations.
- Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.
- Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all distribution channels.
- Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction.
- Collaborate with other departments to optimize revenue opportunities and improve overall guest experience.
Requirements
- Previous experience in a reservations or front office role, preferably in a hotel environment.
- Strong leadership skills with the ability to effectively train, motivate, and supervise a team.
- Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
- Proficiency in reservation systems and Microsoft Office suite.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
About Accor
At Accor, we're not just about hospitality - we're committed to sustainability and social responsibility, enriching your journey with purpose. Experience recognition, empowerment, and endless opportunities for career advancement. Your fulfilling career in hospitality starts here with Accor.
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