Group Reservations Manager: Lead and Elevate
6 days ago
About Our Company
At Howard Smith Wharves, we are a vibrant playground for lovers of the good life, boasting 13 restaurants, cafes, bars, event spaces, and a hotel. We continue to thrive through iconic venues like Manly Wharf Bar and Story Bridge Adventure Climb.
Job Description:
We are seeking an experienced Group Reservations & VIP Manager to lead and oversee our reservations department. In this key role, you will ensure seamless handling of guest bookings, focusing on maximizing occupancy, revenue, and guest satisfaction while maintaining high standards of operational efficiency.
Responsibilities:
- Guest Experience: Provide personalized services and exceptional attention to high-value VIP clients, fostering long-term loyalty.
- Team Leadership: Train, lead, and direct the Reservations Team to ensure high productivity, efficiency, and motivation in managing inbound phone calls, venue inboxes, and group bookings.
- Strategic Planning: Develop and implement effective reservations strategies to achieve occupancy and revenue targets, monitoring reservation trends, and adjusting strategies accordingly to meet changing market conditions.
- KPIs and Reporting: Achieve set KPIs for conversion of enquiry generated from digital marketing campaigns across venues and use reservation system data to prepare regular operational reviews, reports, and business performance insights.
Requirements:
- Experience: Minimum 5 years' experience in a similar role, preferably in a fast-paced hospitality environment with multi-venue experience.
- Skills: Proven ability to build trust and solid working relationships with all stakeholders, reservations system management, and experience required.
Why Work for Us?
- Development Opportunities: Career pathways and professional growth opportunities.
- Benefits: 50% team discount precinct wide, wellbeing initiatives including team yoga, run club, mindfulness sessions, and access to independent confidential counselling services.
Salary:
$120,000 - $150,000 per annum (dependent on experience).
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