Group Reservations Manager: Lead and Elevate

6 days ago


Brisbane, Queensland, Australia Howard Smith Wharves Full time

About Our Company

At Howard Smith Wharves, we are a vibrant playground for lovers of the good life, boasting 13 restaurants, cafes, bars, event spaces, and a hotel. We continue to thrive through iconic venues like Manly Wharf Bar and Story Bridge Adventure Climb.

Job Description:

We are seeking an experienced Group Reservations & VIP Manager to lead and oversee our reservations department. In this key role, you will ensure seamless handling of guest bookings, focusing on maximizing occupancy, revenue, and guest satisfaction while maintaining high standards of operational efficiency.

Responsibilities:

  • Guest Experience: Provide personalized services and exceptional attention to high-value VIP clients, fostering long-term loyalty.
  • Team Leadership: Train, lead, and direct the Reservations Team to ensure high productivity, efficiency, and motivation in managing inbound phone calls, venue inboxes, and group bookings.
  • Strategic Planning: Develop and implement effective reservations strategies to achieve occupancy and revenue targets, monitoring reservation trends, and adjusting strategies accordingly to meet changing market conditions.
  • KPIs and Reporting: Achieve set KPIs for conversion of enquiry generated from digital marketing campaigns across venues and use reservation system data to prepare regular operational reviews, reports, and business performance insights.

Requirements:

  • Experience: Minimum 5 years' experience in a similar role, preferably in a fast-paced hospitality environment with multi-venue experience.
  • Skills: Proven ability to build trust and solid working relationships with all stakeholders, reservations system management, and experience required.

Why Work for Us?

  • Development Opportunities: Career pathways and professional growth opportunities.
  • Benefits: 50% team discount precinct wide, wellbeing initiatives including team yoga, run club, mindfulness sessions, and access to independent confidential counselling services.

Salary:

$120,000 - $150,000 per annum (dependent on experience).



  • Brisbane, Queensland, Australia Howard Smith Wharves Full time

    Artemus Group Reservations & VIP Manager JobA rewarding opportunity awaits for a seasoned hospitality professional to take the lead in managing group reservations and VIP experiences at Howard Smith Wharves.About the RoleThis key position requires a highly motivated and experienced individual to oversee the seamless handling of guest bookings, maximizing...


  • Brisbane, Queensland, Australia Howard Smith Wharves Full time

    We are seeking a highly motivated and experienced Group Reservations & VIP Manager to lead our reservations department at Howard Smith Wharves, a vibrant playground for lovers of the good life.This key role will focus on maximizing occupancy, revenue, and guest satisfaction while maintaining operational efficiency. You will oversee both Brisbane & Sydney...


  • Brisbane, Queensland, Australia Howard Smith Wharves Full time

    Hotel and Restaurant Group Manager RoleWe are seeking a highly skilled Hotel and Restaurant Group Manager to oversee the reservations department at Howard Smith Wharves.About the RoleLead and manage a team of reservations staff to ensure seamless guest booking experiences.Maximize occupancy, revenue, and guest satisfaction by implementing effective...


  • Brisbane, Queensland, Australia Howard Smith Wharves Full time

    Artemus Group is a vibrant playground for lovers of the good life, boasting 13 restaurants, cafes, bars, event spaces and a hotel.As a highly motivated and experienced Group Reservations & VIP Manager, you will lead and oversee our reservations department, ensuring seamless handling of guest bookings and maximizing occupancy, revenue, and guest...


  • Brisbane, Queensland, Australia Howard Smith Wharves Full time

    We are seeking a highly motivated and experienced Group Reservations & VIP Manager to lead our reservations department at Howard Smith Wharves. In this key role, you will ensure seamless guest bookings, focusing on maximizing occupancy, revenue, and guest satisfaction.As the Group Reservations & VIP Manager, you will cultivate and manage relationships with...

  • Group Reservations

    1 week ago


    Brisbane, Queensland, Australia Howard Smith Wharves Full time

    Company OverviewHoward Smith Wharves (HSW) is a vibrant playground for lovers of the good life, boasting 13 restaurants, cafes, bars, event spaces and a hotel.We continue to thrive through iconic venues like Manly Wharf Bar and Story Bridge Adventure Climb.About the RoleAs Group Reservations & Operations Manager, you will lead and oversee our reservations...


  • Brisbane, Queensland, Australia Rydges Full time

    About Rydges Fortitude ValleyA 4.5-star hotel in the heart of Brisbane, Rydges Fortitude Valley offers a unique blend of heritage and lively entertainment. We are seeking a detail-oriented and customer-focused Group Reservations and Sales Coordinator to join our team.Key Responsibilities:Coordinate group reservation requests through various channels,...


  • Brisbane, Queensland, Australia Lead Group Full time

    About Lead GroupAt Lead Group, we provide expert services in restructuring and insolvency accounting. Our team is dedicated to delivering high-quality results in a rapidly changing environment.


  • Brisbane, Queensland, Australia Accor Full time

    Job Title: Reservations Team Lead - Accommodation ManagementAbout The Sebel BrisbaneThe Sebel Brisbane offers a unique blend of contemporary elegance and convenience in the heart of Brisbane CBD. Our hotel features studio, one- and two-bedroom apartments, as well as a range of amenities including a heated pool, sauna, and gym. Whether you're traveling for...


  • Brisbane, Queensland, Australia Lead Group Full time

    Forensic Senior Associate Job DescriptionWe are seeking a Forensic Accountant professional to join our dynamic team at Lead Group in Brisbane.As a Forensic Senior Associate, you will apply critical thinking and analysis skills to identify key issues with financial and non-financial information and report on these within the commercial litigation unit.Key...


  • Brisbane, Queensland, Australia Bush Heritage Australia Full time

    About UsBush Heritage Australia is a leading conservation organisation dedicated to protecting Australia's unique wildlife and their habitat.Our MissionWe aim to make a real contribution to the protection of our country's fragile ecosystems, working in partnership with Traditional Owners and focusing on long-term, landscape-scale impact.The RoleWe are...


  • Brisbane, Queensland, Australia Rydges Full time

    About Rydges Fortitude ValleyA 4.5-star hotel in the heart of Brisbane, Rydges Fortitude Valley offers a unique blend of heritage and lively entertainment. We are seeking a detail-oriented and customer-focused Group Reservations and Sales Coordinator to join our team.Key Responsibilities:Coordinate group reservation requests through various channels,...


  • Brisbane, Queensland, Australia Rydges Full time

    About Rydges Gold Coast Airport HotelRydges Gold Coast Airport Hotel is a leading hotel chain in Australia and New Zealand, offering quality city, suburban, and resort-style hotels in key destinations. With a refreshingly down-to-earth approach, Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.About...


  • Brisbane, Queensland, Australia Accor Full time

    Job Title: Reservations SupervisorJob Summary:We are seeking a highly skilled Reservations Supervisor to join our team at Accor. As a key member of our reservations department, you will be responsible for supervising daily operations, training and mentoring reservation agents, and ensuring exceptional customer service.Key Responsibilities:Supervise daily...


  • Brisbane, Queensland, Australia Accor Full time

    Job OverviewAs a Reservations Supervisor at Accor, you will play a key role in ensuring the smooth operation of our reservations department. Your primary responsibility will be to supervise daily operations, ensuring efficient handling of inquiries, bookings, and cancellations. You will also be responsible for training, mentoring, and supporting reservation...


  • Brisbane, Queensland, Australia Accor Full time

    Job SummaryThe Reservations Supervisor will oversee daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations. This role requires strong leadership skills to train, mentor, and support reservation agents in delivering exceptional customer service and achieving sales...


  • Brisbane, Queensland, Australia Accor Full time

    **Reservations Supervisor Job Description**At Accor, we're seeking a skilled Reservations Supervisor to join our team. As a key member of our reservations department, you'll be responsible for supervising daily operations, ensuring efficient handling of inquiries, bookings, and cancellations.**Key Responsibilities:**Train, mentor, and support reservation...


  • Brisbane, Queensland, Australia Accor Full time

    Are you passionate about delivering exceptional guest experiences and leading a high-performing reservations team? As a Hospitality Team Lead - Reservations, you will play a vital role in ensuring seamless operations and driving revenue growth at our upscale hotel, The Sebel Brisbane.


  • Brisbane, Queensland, Australia NOVOTEL Full time

    **Accomplish Excellence in Guest Experience Management**We are seeking a skilled Reservations Supervisor to join our award-winning team at NOVOTEL. In this key role, you will be responsible for providing exceptional guest service and ensuring seamless reservation management. Key Responsibilities:Skillfully manage reservations, maintaining high accuracy...


  • Brisbane, Queensland, Australia QT Full time

    About the RoleWe are seeking an experienced Reservations Agent to join our accommodation reservations team at QT Gold Coast. Reporting to the Reservations Manager, you will assist guests to make reservations with the hotel via phone and email, ensuring that all their needs are met and they have a fantastic stay at the hotel.Key Responsibilities:Taking...