Reservations Operations Manager

3 weeks ago


Brisbane, Queensland, Australia Accor Full time

**Welcome to a Career in Hospitality**

At Accor, we're dedicated to delivering exceptional customer experiences. As our Reservations Supervisor, you'll play a vital role in ensuring our guests receive top-notch service from the moment they make their reservation.

**Key Responsibilities:**

  • Supervise the daily operations of the reservations department to guarantee efficient handling of inquiries, bookings, and cancellations.
  • Train and mentor reservation agents to deliver exceptional customer service and achieve sales targets.
  • Monitor reservation systems to ensure accuracy of inventory, rates, and availability across all distribution channels.
  • Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction.
  • Collaborate with other departments to optimize revenue opportunities and improve the overall guest experience.

**Requirements:**

  • Previous experience in a reservations or front office role, preferably in a hotel environment.
  • Strong leadership skills with the ability to effectively train, motivate, and supervise a team.
  • Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
  • Proficiency in reservation systems and Microsoft Office suite.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

**Join Accor**

At Accor, we're not just about hospitality—we're committed to sustainability and social responsibility, enriching your journey with purpose. Experience recognition, empowerment, and endless opportunities for career advancement. Your fulfilling career in hospitality starts here with Accor.


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