Reservations Supervisor
3 weeks ago
Reservations Supervisor Job Description
At Accor, we're seeking an experienced reservations supervisor to lead our front office team. This critical role is responsible for supervising daily operations, ensuring efficient handling of inquiries, bookings, and cancellations.
Key Responsibilities:
- Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.
- Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all distribution channels.
- Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction.
- Collaborate with other departments to optimize revenue opportunities and improve overall guest experience.
Requirements:
- Previous experience in a reservations or front office role, preferably in a hotel environment.
- Strong leadership skills with the ability to effectively train, motivate, and supervise a team.
- Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
- Proficiency in reservation systems and Microsoft Office suite.
Join Accor's Global Family
With Accor, you'll have access to a diverse range of career paths and international experiences. Our innovative projects and comprehensive training programs will help you grow professionally and personally.
Our 'Heartist' Culture
We're committed to sustainability and social responsibility, enriching your journey with purpose. Experience recognition, empowerment, and endless opportunities for career advancement in a vibrant workplace atmosphere.
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